Senior Financial Aid Advisor, Withdrawals and Satisfactory Academic Progress

The Office of Student Financial Aid at the University of Iowa is seeking one full time (100%), Senior Financial Aid Advisor, Withdrawals and Satisfactory Academic Progress. Join us as we help support students with the costs of their educational investments, and assist with the entire financial aid process.

Position Overview: This position is responsible for assisting the Associate Director of Processing and Verification, as well as the Associate Director of Advising, Financial Literacy, and Outreach, with the hands on management of various attendance and academic issues that impact Title IV eligibility. This position will specifically be managing and processing Satisfactory Academic Progress (SAP) appeals, withdrawals and unofficial withdrawals, R2T4 calculations and tracking, monitoring nonattendance reports and adjusting aid accordingly, among other financial aid eligibility processes impacted by attendance and academics. This position requires critical analysis, interpretation, and understanding of federal, state, and institutional financial aid regulations and policies and an ability to contribute to policy and procedure development. This position requires, at minimum, a proficiency level in these areas to work with the Associate Directors in assuring compliance with Title IV federal regulations.

Key areas of responsibility include:

• Review Satisfactory Academic Progress (SAP) appeals and reinstate or award financial aid based on an approved appeal. Evaluate SAP eligibility and award new financial aid applicants.
• Review financial aid offer for accuracy based on attendance, required and/or appropriate sources of documentation, and resolve conflicting information. Revise financial aid as needed based on federal financial aid policies and procedures.
• Collaborate with campus partners, in person, meetings, via email, and by phone regarding financial aid policies, procedures, application processes, and federal, state, and institutional aid programs as they relate to attendance.
• Assist in review and tracking of SAP review and students appealing for financial aid eligibility who are not meeting SAP.
• Serve on various internal and external committees, as well as special projects as assigned by administrators. Committee service within the Office of Student Financial Aid includes, for example, the Cost of Attendance committee that researches and determines student budgets for financial aid packages, and Professional Judgment Committee that reviews and makes determinations with regard to special circumstances presented by students and parents.

For a full job description, including all duties and competencies assigned, please e-mail the listed below or visit: https://provost.uiowa.edu/active-job-opportunities-org-02-or-35.

The Office of Student Financial Aid is committed to

• Ensuring the fair and equitable distribution of financial resources to provide access and to encourage the enrollment and retention of a well-prepared, high-achieving and diverse student body;
• Providing quality service in a confidential manner while ensuring regulatory compliance;
• Educating students and families about their financial options to promote informed decision-making; and
• Collaborating with campus partners to promote student success and graduation.

POSITION QUALIFICATIONS

Education and Experience Required

• Bachelor's degree or an equivalent combination of education and experience is required.
• Experience working in a post‐secondary academic setting or in another sector dealing with detail-oriented projects, counseling, and/or education, typically six months to one year at minimum.
• The ability to think critically and provide input and sound interpretations.
• Experience working with financial aid policies and procedures, typically one year.
• The ability to apply knowledge and decision-making skills to individual situations.

Competencies Required

• Demonstrates a working proficiency in:
  • Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
  • Knowledge of data gathering and analysis tools, techniques, and processes; ability to use these to gather and analyze data for a specific or variety of needs and/or projects.
  • The ability to work developmentally with students; ability to promote student learning development and success by applying advising approaches to diverse individual student situations.
  • The knowledge, and application of the communication techniques and relationship building skills that develop the ability to work with a variety of individuals and groups in a constructive and collaborative manner.
  • Microsoft Excel, Word, and Outlook

Desirable Qualifications

• A Master's degree is desirable.
• Demonstrates a Basic proficiency level in:
  • Knowledge of University of Iowa policies, procedures, and regulations.

Required Application Materials

In order to be considered for interview, applicants must upload both of the following: a resume and cover letter and mark them each as a "Relevant File" to the job submission.

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be subject to a criminal background check. Up to five (5) professional references will be requested at a later step in the recruitment process.

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.