Join Reynolds Consumer Products... a world of opportunities!
At Reynolds Consumer Products (RCP) we are passionate about achieving results and have fun winning as a team! We provide amazing job opportunities for growth with competitive salaries and benefits in an exciting, dynamic, fast-paced, and fun workplace environment. Are you looking to build a strong career and make a positive impact? Then we have an opportunity for you! We are searching for an IT Manager, Network Operations, to join our team located at our headquarters in Lake Forest, IL.
The IT Manager, Network Operations will report directly to the RCP Director of IT Operations, and provide the direction for building and running Reynolds Consumer Products' on-premise and Cloud Hosted Network services. The role will have full accountability for daily operations of the Network Infrastructure, processes, technologies and service providers' relationships while partnering with business unit and other functional stakeholders.
The Network service will be developed with adherence to RCP policies, relevant industry frameworks, regulatory, compliance and operational performance requirements. The Network Services Manager will be accountable for all aspects of the delivery of Network services, including:
Managing operational activities and providing oversight and direction for the operation and support of IT Network systems
Performing as subject matter advisor and serving as point of escalation and become actively involved, as required, to meet schedules and resolve problems
Managing issues proactively, including timely resolution and the identification of remediation opportunities. Identifying and resolving systemic issues to prevent them from repeating
Creating and maintaining internal documentation to bring consistency, repeatability and efficiency to the day-to-day operations
Establishing and maintaining standard operating procedures to maximize efficiency and measure key performance indicators, consistently working to improve those metrics
Reviewing and approving any request prioritizations. Partnering with managed service providers ensuring delivery against agreed upon service levels and striving to continually improve overall service delivery of operational activities
Driving the adoption of and commitment towards service improvements
Establishing credibility with partners while managing expectations. Ensuring frequent and effective communications with team members, within IT, and with stakeholders to set expectations and negotiate priorities appropriately, via both formal and informal channels
Participating in development of newer technologies to include automation, cloud technologies and on-prem solutions working closely with cross-teams to deliver desired business outcomes
Remaining current on industry best practices & emerging technologies. Evaluating their usefulness and applicability to the RCP environment. Recommending and proposing options with pros/cons and risk, and working with stakeholders to finalize the best solution that meets business needs
You will love it here if...
You think systematically, achieve purposefully, speak diplomatically and act with integrity
You excel in learning things quickly and thoroughly
You can successfully juggle multiple tasks while getting things done right the first time
You are a creative forward-thinker who finds out-of-the-box solutions
You are a strong leader with the ability to bring people together and not afraid to challenge the status quo
You are good at collaborating and influencing others to achieve set forth goals
You enjoy sharing your hard earned knowledge to help others grow and make a real difference
You can translate and transform ambiguity into focused positive outcomes
We need you to have:
Bachelor's Degree in Computer Science or similar areas of study, or a directly related field with 10 or more years of work experience
10+ years' work experience in an IT delivery role, preferably in Network Solutions
Ability to assess and communicate Network concepts and practices, with both business and IT stakeholders
Experience with outsourced vendor and vendor contract management, including SLA review
Experience identifying operational issues and recommending and implementing strategies to resolve
Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
Knowledge of Cisco routing/switching technologies (or equivalent), traffic engineering, and experience interpreting and taking action on alert management and performance management reports
Prior experience of supporting hybrid multi-cloud environments, including SaaS, PaaS, IaaS and on-premises solutions
Proven experience in design, implementation and operations of IT Network solutions working with managed services provider(s)
Ability to travel 5%
Icing on the Cake:
CCNP and / or CCIE certification
Certification in Networking or related area from any of the major cloud service providers
For applicants or employees who are disabled, or require a reasonable accommodation for any part of the application or hiring process, you may request assistance by calling us at (847)482-3550 or email [email protected] .
No recruiter calls or emails please.
Reynolds Consumer Products is an Equal Opportunity Employer EEO AA M/F/Vet/Disability.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
For applicants or employees who are disabled, or require a reasonable accommodation for any part of the application or hiring process, you may request assistance by calling us at (847)482-3550 or email [email protected]