Thomas Nelson Community College is located on the Virginia Peninsula in the heart of Hampton Roads, a region renowned for being the birthplace of America and home to communities rich in culture and industry. Bordering the Chesapeake Bay, the region boasts beaches, major attractions, world-class museums, and a vibrant visual and performing arts scene. The area is known for its economic vitality, which includes being home to several military bases, ship building facilities, the NASA Langley Research Center and Jefferson Lab, major colleges and universities, and varied commercial industries and enterprises. Thomas Nelson is a comprehensive community college, offering a variety of programs of study leading to an associate's degree, certificate, or career studies certificate. In addition to the many popular transfer degree programs, the college is known for its strong career & technical programs and its outreach to the community as a partner and leader in workforce development. Founded in 1967, Thomas Nelson serves over 11,500 students, of diverse backgrounds each year. Faculty and staff are strategic and responsive, committed to understanding and meeting the needs of the region. The college has two campuses, one in Hampton and the Historic Triangle Campus located in Williamsburg. The college also has a satellite site at the Southeast Higher Education Center in Newport News. The communities served by the college are the Cities of Hampton, Newport News, Poquoson, and Williamsburg, and the Counties of James City and York. This position is responsible for all the administrative and management support to the TRiO offices on each campus to ensure efficient operations. Responsibilities include assisting in student engagement and retention strategy implementation to support academic and personal success; creating and maintaining documents and files; serves as the expert on travel and purchasing for the office and works in collaboration to maintain and reconcile the budget. This position provides services to meet the required enrollment, retention, graduation and transfer objectives of the TRiO grant. Oversees the performance of work-studies. This position is funded through a grant and is contingent upon renewal of funding. The anticipated start date is March 25, 2021.
Analyzes and provides reports/data to the Director to demonstrate individual student performance within the projects reporting areas: semester grades, term and cumulative GPAs, financial aid recipients and award amounts, fall-to-fall retention, academic status, graduation/transfer, add/drop list, SAP list.
Enters student's participation in both college and project required services and activities in database and individual student folders.
Maintains a specialized database of all students served since the Project's inception (2005), to include all counselor contacts, advising notes, GPA's, graduation date, transfer date, activities and events.
Collects, compiles and maintains project data required by the U.S. Department of Education.
Uses TRiO-specific database, BLUMEN, to enter required student data and to provide information for necessary reports, including the federal annual performance report.
Creates participant folders and maintains confidential project student records.
Assists Project Director in preparing and processing all pertinent institutional and project written communication via forms, letters, email and paperwork for internal/external distribution.
Provides project participants with necessary forms and information for applying to and receiving project services.
Checks PeopleSoft each semester for TRiO enrollment records; moves participants' folders as appropriate.
Maintains the project's Blackboard or Canvas site by posting flyers, event information, announcements, etc.
Maintains and reconciles the project budget using EXCEL and AIS to include monthly reconciliation of expenditures with the Project Director and the college's Grants Specialist.
Assists the Director in creating each fiscal year's budget by giving an end of year expenditure analysis of current year.
Collects, records, and deposits to TNCC Business office deposits (from students) required for specific TRiO cultural enrichment activities.
Researches and processes all requisitions through Shared Services for supplies, printing, equipment, participant travel, and student-related requisitions to include all conference registrations.
Provides administrative support for TRiO on both campuses.
Conducts thorough pre-screening interviews of potential TRiO students to determine the need for academic support and if meet federal criteria for program; makes recommendations to Director.
Interprets TRiO interest forms and contacts students for pre-screening appointment if they qualify.
Serves as liaison for referrals to other offices based on student needs; provides follow-up on all referrals.
Provides mid and end of semester student progress reports to all TRiO staff (visits, workshops attended, tutoring appointments, etc.).
Conducts follow-up activities for inactive participants.
Supports Jump Start (Freshman Summer Orientation) on both campuses as needed.
Assists students in all aspects of the process for scholarship submissions.
Serves as academic coach to participants in providing educational resources, websites, on-line assessments for improved coursework.
Uses MS Office and other appropriate software to prepare various documents in the TRiO Office.
Creates and proofs all TRIO marketing materials before submission and throughout publication process.
Maintains email distribution list, using Excel, for the TRiO office and creates and sends appropriate emails and text messages to participants.
Communicates effectively with internal and external clients in-person, via email and phone/voicemail by using best-practices in customer service.
Hires, trains, and provides leadership to college work-study students (prepare memos, certificates, flyers, letters, signs, labels and forms; student folders).
Monitors and approves work-study time sheet submissions in HR PeopleSoft.
Plans and coordinates details of TRIO project special events (mandatory meetings, workshops, cultural enrichment activities, 4-year college visits, Etiquette Luncheon, Awards Ceremony, etc.)
High-school diploma and related office experience to include administrative duties and budget experience.
Experience working in an office setting and working with a diverse student population.
Ability to help students identify needs, explore options, and provide motivation through support, encouragement and assistance.
Ability to analyze, evaluate and make recommendations regarding budget.
Highly proficient computer skills including Microsoft Office 365.
Experience working in a setting with students or individuals who are first-generation, low-income, and/or students with disabilities.
Possess strong interpersonal skills toward the development of positive, truthful, influential relationships with students.
Ability to exercise independent judgement.
Excellent problem-solving and organizational skills.
Ability to interpret and apply policies, procedures and guidelines.
Ability to actively contribute to a work environment that embraces diversity and uses diverse perspectives to enhance the attainment of project and organizational goals.
Excellent oral and written communication skills.
Excellent customer service skills.
Superior office skills and proofing/editing abilities; and time management.
Ability to handle stressful situations and make appropriate referrals when necessary.
Self-starter with ability to think critically and work independently while managing a frequently changing workload.
Ability to multitask in a fast-paced environment with many distractions.
Ability to learn and use PeopleSoft, Blumen (TRiO student database), Blackboard, Canvas, Remind.com and other project-specific tools.
Ability to assist students in researching and applying for appropriate scholarships and editing and proofing essays for scholarship submissions.
Ability to work within federal, state, and institution's policies and procedures.
Ability to occasionally accompany students on overnight trips.
Internal Number: 31515
About Thomas Nelson Community College
Virginia's Community College's educate 240,000 credit students annually and over 170,000 non-credit students at 23 Community Colleges with over 40 campus locations throughout the Commonwealth. Our mission is to provide comprehensive higher education and workforce training programs and services of superior quality. These programs are financially and geographically accessible to meet the individual, business, and community needs of the Commonwealth.