At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
Application Review Date
The First Review Date for this job is: February 9, 2021
The intellectual heart of UC Berkeley, the College of Letters & Science (L&S) is the largest of the university's 14 colleges and schools and the most prestigious teaching and research unit in the UC system. L&S encompasses more than half of the campus's faculty, three-quarters of its undergraduate students, and half of its Ph.D. candidates.
The Advising Assistant position provides assistance to deans, managers, staff, and students in the L&S Office of Undergraduate Advising, a large unit charged with delivering services to students, other campus offices, and the general public. This position involves a wide range of student services duties and responsibilities, including student contact via email messaging system, computing support, data management, appointment scheduling, and other related administrative duties.
ADMINISTRATIVE PROJECTS AND DATA MANAGEMENT
Under guidance, learns about the Undergraduate Advising Office's policies and procedures related to petition processing and records maintenance.
Under direction of senior advisor, will learn to provide support for student services related administrative functions, including mailing, scanning, faxing, copying, and administrative support for various advising projects.
Log and process student petitions and other requests.
Maintain electronic and hard copy filing system, update online records, handout/petition maintenance, correspondence distribution and assist in resolving administrative problems.
Serve as work lead for student employees.
Help with preparation for advising programs.
Learns to prepare complex student appeals for review by deans.
Learns to take and distribute Advising Office's meeting minutes.
Maintain the supplies and appearance of the reception/intake area, file room, organize publications and handouts, and restock the front petitions bins on a daily basis.
Performs basic data management responsibilities and gathers and assembles analytical and factual data as needed.
Participate in the development and updating of the administrative procedures manual.
Documents procedures and trains other College Advising staff as required; particularly regarding policy and procedures for transactional processes.
Participate on unit-wide committees, in meetings and complete projects as assigned
Provides back-up to other administrative staff, as assigned.
Performs other duties as assigned as necessary.
Greet and assist students, staff, and the general public at the reception desk, answer phones, direct calls and respond to inquiries.
Screen student appointment requests to maximize proper utilization of appointment times.
Schedule appointments with College Advisers and Deans.
Identify appropriate campus resources for student requests or questions and make referrals.
Provide specific and detailed information about Letters and Science requirements, policies, processes, and procedures.
Strong interpersonal and communication skills in order to work with personnel at all levels in the organization
Ability to effectively organize and execute numerous projects in a high-pressure, fast-paced environment, prioritize work effectively based on knowledge or the ability to learn the Campus; exercise appropriate initiative; demonstrate proper perseverance and follow through; and display sound judgment
Strong organizational skills with the ability to multi-task and pay close attention to details, with a goal of achieving high quality outcomes
Ability to establish and maintain effective working relationships.
Ability to explain complex issues in simple terms, orally and in writing, own customer experience, and exceed expectations
Excellent interpersonal skills. Multicultural competencies; ability to work with diverse populations.
Knowledge of, or the ability to learn, campus technology systems and ability to work with online student data systems, such as SIS and CS.
High school diploma and/or equivalent combination of education/training.
Salary & Benefits
This is an hourly paid (non-exempt) position. Hourly rate will be commensurate with experience (stepped rates).
For information on the comprehensive benefits package offered by the University visit:
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.