Duties & Responsibilities Reporting to the Associate Director for International Safety & Security (IS&S) in Harvard Global Support Services (GSS), this position is responsible for the operational management of international safety and security programming. Specifically, this role maintains a strategic focus on identity-based threats (gender, gender identity, sexual orientation, ethnicity, religion, mental health, diverse populations, etc.) and challenging environments. Advise on travel to high-threat destinations and prepare travelers through in-person and online training. Perform planning and preparation as well as monitoring and debriefing for high-risk trips. Develop and maintain protocols and procedures for travelers with identity-based risks, including one-on-one support, and adapt as needed. In collaboration with IS&S team members, review, update, and create new content for pre-travel training and orientations based on emerging needs and trends among Harvard travelers and the global security landscape. Serve as the liaison between GSS, the Office of Sexual Assault Prevention and Response (OSAPR), the Title IX office, and Counseling and Mental Health Services (CAMHS). Additional responsibilities include creating presentations, developing website content, conducting outreach, and cultivating relationships with clients and partners throughout the Harvard community. This position has a University-wide scope, interacting with undergraduate and graduate students, faculty, staff, and diverse stakeholders.
Emergency Response & Crisis Management Support the Associate Director and Program Manager for Operations, with managing the University's response to international incidents, working collaboratively with IS&S team members, seamlessly stepping into a leadership role. Serve as a core member of the International Emergency Management Team (IEMT)—a working group led by GSS and comprised of 60+ representatives from every Harvard School, relevant Central Administration departments, and on-campus emergency support services. Support the IEMT's response to international incidents. As needed, liaise with case managers from the University's global emergency response provider—to monitor travelers' medical and security incidents, facilitate response to ensure travelers' needs are met, and inform relevant Harvard stakeholders, as appropriate. Share and rotate weekly 24/7 on-call responsibilities with four-person IS&S team. Responsibilities include coordination with International SOS case managers for emergency response, traveler accountability and check-ins, and IEMT messaging. Assist the Associate Director with IEMT leadership. Serve as alternate leader when the Associate Director is unavailable. Detailed Responsibilities
Work closely with the Associate Director on high-risk project planning and execution:
Educate travelers on how to assess and mitigate risks so they can make informed decisions and take reasonable precautions.
Assist program leaders and travelers in developing security plans for high-risk destinations.
Maintain regular communication with high-risk travelers and be able to quickly communicate information that may affect their security and wellbeing.
Monitor and react to international incidents as appropriate.
Brief GSS stakeholders on high-risk projects, as appropriate.
Conduct security risk assessments of international locations and program sites.
Conduct group and one-on-one briefings for individuals traveling to high- and elevated- risk locations; maintain regular check-ins for high risk trips; and debrief post-travel to identify issues.
Collaborate with external security and government entities to enhance knowledge of global security risks, threats and mitigation strategies.
Become a subject matter expert on travel risks and travelers with identity-based risks and assist with mitigation strategies.
Manage and update pre-travel orientations (online and in-person) and other training content, including modules specific to high-risk locations and travelers with gender- and identity-based risks.
Serve as liaison with OSAPR, the Title IX office, and School Title IX coordinators, providing guidance on sexual assault prevention and response abroad.
Participate in ongoing on-campus Title IX/Violence Against Women Act training and coordinate interim measures and supports, including coordination with the respective School Title IX coordinator to prepare for the transition back to campus.
As needed, coordinates with Counseling and Mental Health Services to raise awareness of pre-departure and in-country mental health support.
Collaborate with the GSS Senior Communications Officer to develop digital content and print collateral.
Collaborate with members of the International Consulting & Operations team in GSS to conduct outreach and address client inquiries.
Emergency status designation:Critical operations personnel. Alternate leader of the IEMT. Liaison to OSAPR and the Title IX offices and sexual assault advisor to the IEMT.
Travel: International travel required annually, which may include high-threat environments. In case of a serious emergency, may be expected to travel on short notice to provide in-country support.
About Harvard University and its international footprint Harvard is a large, diverse, and highly decentralized university with campuses in Cambridge and Boston. It consists of 12 degree-granting schools, a central administration division, and numerous research institutes, research centers, museums, and affiliated hospitals. Each School and unit are largely independent of one another. The University has more than 20,000 full-time degree candidates and more than 18,000 staff, including 2,480 faculty members. The international population has grown to more than 10,000 students and scholars.
With a known annual travel population of 10,000+ individuals to more than 160 countries. The University funds or enables a significant amount of independent travel in addition to organized group travel. Students, faculty, academics, and staff travel abroad to study, work, conduct research, attend conferences, compete, and perform. Graduate and undergraduate students account for nearly 80% of known travel. The University has 23 regional centers in 19 countries.
About Harvard GSS Harvard GSS is for students, faculty, and staff who are studying, researching, working, or traveling abroad. Our services span safety and security, health, culture, outbound immigration, employment, financial and legal matters, and research center operations. These include travel briefings and registration, emergency response, guidance on international projects, and managing in-country operations. We support affiliates before and during their travels, and help Schools, departments, and centers conduct their international activities.
Our responsive, experienced team brings expertise and professional connections to nearly every area of international travel and operations, making us a single point of contact for one-time engagements and longer-term collaborations.
We're a strategic, full-service office with a truly global perspective. Since 2011, we have helped the Harvard community minimize risk, manage complexity, and feel confident about their international travel and activities.
Salary Grade: 058
Union: 00 - Non Union, Exempt or Temporary
Bachelor's degree and at least 5 years' experience in global security or combined time in related field, including but not limited to international risk assessments, emergency response and crisis management, and international program design and implementation—including for diverse or at-risk populations. Must have international field experience.
Proficiency with Microsoft Outlook, Word, and PowerPoint.
Master's degree preferred. Strong technical skills and comfort with technology (Salesforce; travel tracking, and communication technology). Foreign language proficiency preferred. Experience working, living, and studying abroad. Must have excellent written and oral communication skills and attention to detail. Demonstrated ability to establish and meet project goals with limited direction. Must work collaboratively and flexibly with all kinds of people at all levels of the University. Must demonstrate leadership, remain calm under pressure and in crisis situations, and handle sensitive and confidential information with discretion. Must be well organized.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 51461BR
About Harvard University Campus Services
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.