This position will remain open until a successful candidate has been identified.
UCSD Layoff from Career Appointment: Apply by 01/26/21 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 02/24/21. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under general supervision, work as a Lead Survey Worker for the California Smokers' Helpline and a liaison between Department Coordinators and student/survey workers. Take a leadership role with language-specific duties. Assist in scheduling, the delegation of duties, protocol development, monitoring and training student/survey workers in the use of survey materials and technical data collection. Set an example for student/survey workers when conducting complex interviews and telephone surveys, including unstructured interviews in English and Korean. Enter survey data into computer database following research protocol and maintain confidentiality. Perform refusal conversion interviewing and test new refusal conversion methods. Exercise independent judgment and decision making to ensure that surveys are properly completed and the objectives of the survey are being met. Perform miscellaneous study related duties to include typing correspondence, ordering supplies, and preparing paperwork for reimbursement.
2 years of experience in public contact work or equivalent combination of education and experience.
Fluency and ability to read and write in English and Korean.
Experience in exercising independent judgment and decision making.
Experience in surveying and data collection or equivalent. Experience with interviewing assignments, including unstructured interviews or the equivalent experience working with the public.
Experience in telephone interviewing or equivalent.
Proficiency in routine office management skills, such as typing, letter formatting, taking messages, copying, faxing, and ordering supplies.
Excellent written and oral communication skills using grammatically correct English; excellent and appropriate interpersonal skills, including tact, diplomacy, flexibility, resourcefulness, sound judgment, persistence and assertiveness. Demonstrated ability to interact effectively with diverse groups. Ability to communicate clearly and effectively in person, on the telephone, and in writing.
Demonstrated leadership, initiative, reliability and ability to work independently and with a team.
Attention to detail with demonstrated ability to organize materials and information alphabetically and numerically.
Proficiency in office organizational skills, time management skills, and filing skills.
Experience in the health care field.
Demonstrated ability to instruct or aid in the instruction of student workers in the use of survey materials and techniques of data collection.
Knowledge of smoking cessation and addiction, including the psychology of addictive behavior, physiological aspects of withdrawal, and behavior modification techniques that facilitate the quitting process.
Employment is subject to a criminal background check.
Willingness and ability to work a flexible schedule including some evenings, weekends, and holidays.
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