DESCRIPTION

The Family Services Specialist (FSS) will focus on providing support to families in crisis and offering the option of organ and tissue donation to families. This position provides support to donor families during and after the donor family's hospital experience. Provides on-call response to potential organ donors to guide hospital staff through the process of organ donation, consent, and recovery. Assist the nurse procurement coordinators during the early stages of the donation process.

Participates and is compliant with mandatory regulatory approach and authorization training. Independently and accurately completes authorization paperwork with appropriate family member. Provides educational programs to nurse, physicians, health care providers and hospital workers, as well as the general public. Acts as a liaison at public events and education workshops related to organ and tissue donation.

MINIMUM QUALIFICATIONS

• Six (6) years of related experience, education/training, OR a Bachelor's degree in related area plus two (2) years of related experience/training.

• Previously demonstrated patient or family support experience

• Working knowledge of patient relations concepts to perform essential functions efficiently and effectively

• Possess excellent communication, interpersonal, and organizational skills

• Bilingual English/Spanish

PREFERRED QUALIFICATIONS

• Master's Degree in Life Sciences, Social Sciences, Pastoral Care, or related field
• Experience working with families in a healthcare setting
• Experience with organ and/or tissue donation
• Previous experience charting in an electronic medical record

SPECIAL CONDITIONS

• Must be able to work flexible hours, frequent overtime, and provide on-call coverage to area hospitals.
• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.