DESCRIPTION

The Practice Director, Medicine Specialties is responsible for overseeing and managing strategic planning, operations, quality improvement, financial forecasting, budgeting, variance analysis, capital planning, workforce planning and supervision, process improvement, patient experience, and marketing as it relates to the Medicine Specialty (Allergy, Immunology, Endocrinology, Diabetes Center, Infectious Disease/OPAT, Nephrology, Owen Clinic HIV/Aids, Rheumatology) ambulatory and medical center operations.

The Practice Director, Medicine Specialties is responsible for short and long-term development and implementation of policies and procedures for fiscal, administrative and operational management of the identified clinics. Collaborates with multiple faculty leaders consisting of; division chiefs, clinical service chiefs, departmental leadership, and campus leaders to ensure UCSD Health System goals, objectives are achieved through initiative and management leadership. The Practice Director provides sound management of resources; anticipates clinical needs, assist with recruitment of new faculty as needed to identify clinical responsibilities and space, and prepare matrices for faculty productivity. Supervises, hires, trains administrative and support staff. Conducts complex analysis of all revenue/expense reports; prepares annual budgets, forecasting revenue, anticipating growth trends and maximizing clinic efficiency. Responsible for approving all expenses for various cost centers and physician group accounts; participates on committees that benefit the health system.

The Practice Director is responsible for clinical operations, financial management, patient flow, clinical quality, patient satisfaction, regulatory compliance, information technology & management of space and facilities. Actively involved in patient care as a provider and coordination of patient care in order to ensure the smooth progression of the patient's medical evaluation and treatment. Responsible for the general oversight of the quality assurance/quality improvement programs and reports to executive leadership on clinical matters including those related to quality issues.

MINIMUM QUALIFICATIONS

• Eight (8+) or more years of relevant experience and a Bachelor's Degree in a related area; or equivalent combination of experience and training.

• Strong clinic/health center management experience, with progressive expertise in medical practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, information technology, and the policies, principles, best practices, and standards involved with effective clinic administration.

PREFERRED QUALIFICATIONS

• Advanced Degree in Health Administration, business, finance, nursing or related clinical field.
• Ten (10+) or more years of relevant experience, including at least five (5+) or more years of progressive management experience in ambulatory clinic operations.
• Strong leadership skills in personnel management, including experience providing direction, knowledge of sound management practices, team building techniques, hiring, performance appraisals, guidance, instruction and mentoring to subordinate managers and staff, communicating in an effective, professional and direct manner, and coaching and conducting appropriate disciplinary action if needed.
• Strong experience managing monthly finances, including budget variance analyses and development of action plans to stay below budget. Experience managing budgets, coordinating multiple projects, and adapting programmatic objectives to changes in resources as affected by budgetary issues.
• Strong track record of successful leadership with attention to fiscal matters including profit margins, enhancing revenues, and controlling expenses. Ability to interpret policies and formulate workable plans, strategize, and offer solutions to faculty and staff.
• Working knowledge of Best Practices in clinical operations. Strong detailed understanding of clinical facility fee billing, Health care reform law, and how it impacts revenue and operation.
• Ability and experience working with clinic managers to determine staffing, supplies, equipment and other resources necessary to establish and maintain top quality clinical programs and patient care services.
• Knowledge of patient satisfaction CG-CHAPS and HCAPS surveys and how they affect clinical revenue, how to measure the results, how to create a performance improvement plan to address issues with the scores.
• Demonstrated ability to operate additional financial and personnel e