DESCRIPTION

Under direction of the Dispatch Supervisor, the Lead Public Safety Dispatcher will act in a lead capacity to direct the activities of the Public Safety Dispatchers and perform and/or provide direction on the more difficult dispatch tasks, such as those related to critical incidents and coordination and communication of emergency personnel. Provide operational and personnel support to the Dispatch Supervisor. Interface with sworn supervision to resolve specific problems, accomplish goals and make day-to-day law enforcement operation decisions, within delegated authority in the absence of the Dispatch Supervisor. Prepare reports on communications center activities. Compile training and operational or procedure manuals.

Develop, implement, and audit special procedures and protocols to ensure compliance with the law, review current and propose new procedures to enhance the performance of the operation, and assist in managing risk and improving safety for the community and emergency personnel. Prepare and maintain schedules, identify, and coordinate the need for communications equipment repairs and maintenance, and maintain equipment inventories. Coordinate hiring and assist in the recruitment, training, and development processes for new-hire Public Safety Dispatchers. Assign, monitor, and check the work of dispatchers. Train, direct, and audit dispatchers in the performance of their duties. Record information on the performance of dispatchers and provide input to the Dispatch Supervisor.

The Lead Public Safety Dispatcher will take the lead and perform a variety of more difficult duties involved in receiving, evaluating, prioritizing, relaying and taking appropriate action for calls for emergency (911) and non-emergency public safety assistance which involve the operation of a variety of equipment such as computer, police radio, telephone, and computer aided dispatch systems. Develop and maintain records and ensure accurate recording of information provided by the public and field personnel to track police services. Utilize video monitoring systems to enhance public safety. Perform and demonstrate an enhanced knowledge of the police radio communication system including the operation of various police databases such as SUN, California Law Enforcement Telecommunications System (CLETS), National Law Enforcement Telecommunication System (NLETS), and Automated Regional Justice Information System (ARJIS) with various software, in accordance with FCC Rules and Regulations as well as countywide best practices and Law Enforcement Assistance Network (LEAN) protocols. Assist in the coordination and operation of special law enforcement events, address and resolve citizen complaints, and compose correspondence.

• Must be available for on-call assignments, to work overtime, to work all shifts, and to work weekends and holidays.

QUALIFICATIONS

• Minimum of three (3) years of experience as a public safety dispatcher with a law enforcement agency. Thorough knowledge of and skill in utilizing radio and telephone systems.

• Thorough knowledge of law enforcement policies and procedures for dispatching. Knowledge of radio and criminal codes.

• Thorough knowledge to establish an appropriate course of action for emergency calls.

• Thorough knowledge of and skill in observing security alarm, fire, elevator intercom, video and callbox systems and knowing when and how to respond.

• Solid skill in reviewing and determining pertinent information and the ability to transmit that information to appropriate personnel.

• Proven ability to motivate people to work effectively and exhibit appropriate action to achieve goals and objectives. Ability to train staff in the relevant and necessary aspects of their duties.

• Demonstrated ability to give firm and constant support to supervision and management and ability to demonstrate that support to subordinates and peers.

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