Under minimal supervision, the Licensed Behavioral Health Care Coordinator (BHCC) is responsible for facilitating and coordinating the care delivered to an assigned group of members who are identified as having primary behavioral health needs (mental health and/or substance use disorder concerns) using multidisciplinary and member/family collaboration to ensure quality and cost effective outcomes are delivered within appropriate care coordination parameters. Coordination involves assessment of care needs, planning, support, and evaluation of member care and related outcomes. Activities to be performed are screening and assessment of medical, behavioral health and social determinants needs and gaps in care, collaboration with the Member to develop a care plan with SMART goals, scheduled outreach to support member in achieving their goals and supporting the Members self-efficacy to navigate systems. BHCC communicates closely with the Member's care team inclusive of: the Member, designated health representatives, primary care provider, behavioral health providers and other care coordinators involved with the Member's care. Encounters occur face to face, telephonically, and electronically with members in clinic and in other community-based settings. Position is an active contributor in the development of systems (e.g. work flows, clinical pathways, assessments) to improve the care of assigned member populations. Helps ensure compliance with state, federal and third party payor requirements.
Education and Experience
1. Master's degree (M.S. or M.A.) in a mental health-related field such as psychology, counseling psychology, marriage or family therapy, or social work, required.
2. One year of direct care experience in providing care coordination, therapy, counseling, or other behavioral health setting, required.
3. Experience in health plan care coordination or member navigation, preferred. Knowledge,
Skills and Abilities
1. Bilingual in English/Spanish preferred.
2. Must have excellent interpersonal skills and customer service skills.
3. Excellent written and oral communication skills.
4. Experience with trauma-informed care and ability to apply to individual Members and populations.
5. Knowledge of crisis intervention and ability to respond to trauma in both children and adults. 6. Knowledge of patient populations' cultural, religious, ethnic, and social systems in interactions and care planning.
7. Familiarity with community resources available to adults and families.
8. Ability to maintain firm boundaries and confidentiality among colleagues and Members
9. Ability to respond to feedback and incorporate into practice.
10. Comfort in providing group training and working collaboratively with others.
Computers and Technology
1. Experience with windows-based computer programs and ability to use computer for data analysis and data display, required.
2. Experience with Medical Management platforms used to document care coordination services, preferred.
Certificates, Licenses and Registration
1. One of the following active licenses in Colorado, required:
a. LPC, Licensed Professional Counselor
b. LMFT, Licensed Marriage and Family Therapist
c. LCADAC, Licensed Clinical Alcohol & Drug Abuse Counselor
d. LICSW, Licensed Independent Social Worker
e. LCSW, Licensed Clinical Social Worker
2. Current Basic Life Support for Health Care Provider Certificate (BLS/CPR), preferred.
This position will be responsible for, but not limited to, coaching, supervision, fostering teamwork, training and development of one or more employees.
Location Denver Health Medical Plan
Work Type Full time
All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 525-bed acute care medical center, Denver's 911 emergency medical response system, 8 family health centers, 15 school-based health centers, the Rocky Mountain Poison and Drug Center, the Denver Public Health Department, an HMO, and The Denver Health Foundation.
As Colorado's primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year.
Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
"Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class."
Internal Number: 3440
About Denver Health
Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation’s leaders in medicine.