About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
In 2016 SCB embarked on a multi-billion programme of change, covering all businesses, functions and regions. The Enterprise Portfolio Management Office ("ePMO") was created to establish and then enhance capability to manage and govern this programme of change.
Members of the Singapore-based ePMO are senior change management professionals, operating with a global mandate. They all share in the ownership of the Standards which all investments are required to follow. And as the Bank pivots to Client Journeys, a new set of Standards have been defined which will support the future state.
Much more than simply documenting best practices, the ePMO operates at the heart of the agile transformation itself, shaping the transformation in a way that balances rapid progress whilst containing risk within appetite at any point in time. This requires negotiation and influencing MDs in almost every function in the Bank. Furthermore, the ePMO backs this up by providing assurance to expose non-compliance.
All ePMO members need to build working relationships with senior managers across the bank particularly COOs who manage Portfolios, CFOs who oversee expenditure and benefit attestation, CIOs who provide most resource to Projects, and second line functions such as Operational Risk, Legal and Compliance. The dual role of assurance and coach requires good judgement and advanced stakeholder management capabilities.
To remain relevant and influential in this complex landscape, ePMO members need to be disciplined in maintaining their personal development. For example, the team members cannot influence the transition to agile if they do not have a good knowledge of different methodologies and how other organisations which have tried to do similar have succeeded or not. Strategy Role will be accountable for the following:
Own and drive the Investment Governance Framework bank wide, simultaneously enhancing the current framework and also defining a new prioritisation and delivery framework, with associated agile capabilities, to govern client journeys.
Responsibility for creating and maintaining the Project Management Standards Guidelines, Client Journey Management Standards and supporting processes and procedures to ensure adherence to the Project Governance Policy.
Lead the adoption of excellent project governance for all Portfolios, Programmes and Client Journeys in line with the Group Project Governance Policy.
Demonstrate a passion and commitment to apply both industry and bank-wide, best practices and lessons learnt to Portfolio, Programmes and Projects.
Install and promote a culture of innovation within the investment community.
A commitment to ensuring feedback from key stakeholders is acted upon and incorporated into the future direction of the bank.
Question the approach and decisions of key governance forums with the view of are they in line with the strategic goals of the Bank
Commit to a strong working relationship with external stakeholders (GIA, Operational Risk, Testing Quality Assurance and Technology Delivery Assurance)
Business Role will be accountable for the following:
Build management capabilities at Group and Portfolio levels, drive compliance with standards across the Bank via impactful engagement with the COO & Portfolio communities.
Act as a trusted advisor to Portfolios and Programmes with regard to implementing the Group Project Governance Policy, Project Management Standards, Client Journey Management Standards and procedures.
Participate as an active member of Portfolio and Client Journey Review Committees, provide guidance and thought leadership in relation to project/programme/portfolio governance, be proficient at providing robust challenge where required and influencing C-level stakeholders in their decision-making process.
Maintain a strong and proactive working relationship with Business, Functional and Regional COOs to understand their Portfolio priorities and investments.
Represent the ePMO function in meetings with internal and external parties (Group Internal Audit, regulators, auditors etc) relating to governance and Project Management Standards.
Processes Role will be accountable for the following:
Accountable for the strategic advancement of Project Management Standards and Client Journey Management Standards.
Drive excellence in project governance by developing frameworks, capabilities and tools. Act as a subject matter expert in ensuring their consistent application and compliance.
Proactively identify emerging trends and systemic issues through the analysis of Portfolio metrics, Health Checks and other data sources and use this to enhance governance and assurance policies across the Bank.
Drive the strategic agenda for the Group Portfolio Review Committee ("GPRC"), Management Team and Board meetings. Ensure Portfolios understand requirements and submit relevant inputs in a timely manner.
Continuously review the scope and operating model of the ePMO to maximize value to the Bank.
Drive the continuous improvement of Project infrastructure including Clarity, Jira and Tableau to meet the needs of Portfolios.
Implement best practice through coaching and training of Portfolio and Programme AEs, Portfolio Managers and PMOs.
People and Talent
Promote a culture of innovation across ePMO teams in KL, India and Singapore.
Identify key issues based on the analysis gathered for each suggested process change and put in place appropriate controls and measures to ensure no overall increase in operational risk for any changes to business processes.
Ensure that all process changes adhere to the principles of Project Management Standards (PMS), Client Journey Management Standards (CJMS) and all associated policies and procedures.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the ePMO team to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Group PRC, Management Team,
External Regulators and Board
Portfolio Review Committees, Portfolio AEs, Portfolio Managers and their PMO teams