Professional Services Specialist 4-AS, Office of Undergraduate Admissions

Description:

• Under the supervision of the Assistant Director of Admissions Operations, the position is a vital technical support position in application processing for Undergraduate Admissions. The areas of focus include, but are not limited to: providing technical assistance to all phases of admissions application and recruitment data processing and management; supplying technical support to customer service activities; offering technical assistance to prospective students; and assisting in special projects or other tasks as needed.

Primary Responsibilities:

• Perform daily Admissions activities, including electronic file importing, data merging, and applicant and prospect communications;
• Work with confidential and sensitive information on a daily basis;
• Support document management system activities;
• Process college transcripts (paper and electronic) within Admissions workflows ;
• Contribute to the ongoing Slate CRM integration to ensure project goals are being met and system is running efficiently;
• Identify and incorporate the use of best practice web-based technology in recruitment and enrollment efforts;
• Work with the various units within Strategic Enrollment Management to ensure the university attracts high caliber undergraduate students and retains them through graduation;
• Provides customer service to prospects, applicants, parents, counselors, and internal staff;
• Assist with special projects and initiatives as directed.
• Some evening and weekend work may be required.

Required Experience/Education:

• Graduation from an accredited college or university with a bachelor’s degree.
• One (1) year of professional experience in different aspects of administration and business practices.

Preferred Qualifications:

• Ability to think critically, strategically, and creatively regarding the enrollment management process
• Ability to work both collaboratively and independently
• Strong computer literacy and familiarity and comfort with spreadsheets and databases
• Strong interpersonal and communication skills
• Experience in a college Admissions Office
• Experience working with Slate CRM and Student Information Systems
• Strong proficiency with current software and technological venues in higher education
• Experience with system implementation from a functional level
• Experience with COGNOS

Salary:

• Range P18 (Step 1 = $47,810)

Notes:

• Only completed online applications submitted on or before the deadline will be considered.
• Some evening and weekend work may be required.