The Department of Medicine, Division of Cardiology is seeking an Assistant Administrator-Clinical. Reporting to the Administrator of the Division of Cardiology, as well as an indirect reporting relationship to the Clinical Administrator of the Department of Medicine, the Assistant Administrator manages the clinical operation activities for the Division of Cardiology.
This position provides high-level leadership and management of the financial, operational, and administrative activities to advance the Division of Cardiology’s clinical mission. This position provides administrative management, financial analysis, budgeting, operations integration, revenue enhancement activities, marketing, philanthropic development, and initiatives across the East Baltimore campus and satellite locations including White Marsh, Green Spring, Columbia, Odenton, and GBMC offices and clinics to centralize cardiovascular efforts.
Specific Duties and Responsibilities:
CLINICAL OVERSIGHT AND MANAGEMENT
Provide leadership for clinical lines of business
Monitor for profitability and resource intensity
Review monthly account and/or business plan activity, correct errors, and inform the Administrator and faculty of any problems or discrepancies
Work collaboratively with the Finance team to create, manage, and plan annual clinical operations budgets, including satellites , for timely submission to the Department
Develop volume budgets for all practice sites, including clinics and procedural areas
Develop, coordinate and/or participate in the development and execution of university and hospital capital budgets for clinical projects
Develops coordinate and/or participate in the development of financial performance improvement plans and cost reduction strategies
Track clinical practice revenues
Implement systems to provide proper controls, analysis and good business practice
Review or prepare business plans for existing units or potential new business opportunities, as requested by Administrator
Forecast budgets and/or provide guidelines for forecasts with subordinates and coordinate with Administrator and/or Clinical Administrator, as appropriate
Accountable for the financial, volume and operational performance of the Clinics and inpatient activities
Provide, review, and analyze the clinical practice finances of the Division
Develop appropriate billing strategies to maximize annual charges
Collaborate with the Department Billing Office to ensure accurate compliance of faculty billing activity in accordance DOM guidelines
Facilitate open sharing of physician, advanced practice provider, and genetic counselor productivity data
Report Division revenues and productivity measures on a quarterly basis
Design and produce various reports utilizing Divisional data to create monthly, quarterly, and annual financial reports for Administrator, Clinical Administrator and/or institutional leadership
Report monthly on Profit and Loss statements and volume reports
Design and produce other special reports as requested
Work collaboratively across divisions and departments to coordinate operational and administrative issues related to business planning, financial analysis, revenue enhancement activities, and multidisciplinary clinical and research activities
Ensure that goals and plans are disseminated to and understood by staff through in-services, planning retreats, training, correspondence, etc.
Ensure that a comprehensive information system is in place to effectively manage, track and measure clinical and financial activities
Devise strategies for enhancing revenue and increasing profitability for the Division of Cardiology and the Heart & Vascular Institute
Perform continuous analysis directed at identification of areas for revenue improvement and cost savings
Collaborate with departmental and external contacts to implement savings and enhancement plans
ADMINISTRATIVE AND OPERATIONAL LEADERSHIP
Provide administrative oversight of Satellite Clinics, Cardiovascular Interventional Laboratory (CVIL), Echocardiography Lab, Johns Hopkins Hospital Heart Station, and advanced practice providers. New practice sites with ambulatory initiatives will be supported by the Assistant Administrator.
Develop policies, oversee the implementation and monitoring of services, and set guidelines for effective, efficient, and patient centered operations
Collaborate with JHH Ambulatory Services in the management and oversight of the East Baltimore clinics in the Outpatient Center (including Heart Failure Bridge Clinic)
Develop staff job descriptions and restructure current job descriptions for staff positions as needed
Work closely with HR Generalist and Administrator for appropriate grading and salaries
Work collaboratively with the human resource team for hiring, termination, discipline, training, and conflict resolution
Work with direct-reporting managers to develop and implement plans for improving employee engagement
As needed, collaborate with the Associate Administrator of Ambulatory Operations & Access and the Central Access Team in coordination with the vision of the JHM Access Initiative
Serve as the Cardiology Administrative Business Owner for the JHM Access Improvement Initiative
Review process improvement goals and develop strategies to optimize providers’ template management, Epic protocols, scheduling utilization, and referral management
Communicate access activities and barriers with the Division Medical Leadership
Develop new administrative policies and procedures, as needed, to ensure smooth operation of the Division
Make recommendations to Administrator and/or Clinical Administrator in the form of decision options
Provide leadership and direction to the Cardiology ambulatory practices and hospital based programs regarding efficient care delivery models, staffing analyses, performance improvement, clinical and administrative systems enhancements, regulatory requirements, revenue cycle management, patient satisfaction, and provider engagement
Oversee outreach, marketing and education activities and initiatives for Cardiology and jointly with Cardiac and Vascular Surgery for the Heart & Vascular Institute (HVI)
Provide oversight of production newsletter brochures, correspondence, surveys, seminars, and other events and materials
Identify and discuss outreach opportunities with Cardiology leadership and HVI directors and focus on initiatives toward those goals
Provide analysis of referring physician/ provider trends and measure impact of outreach activities.
EXTERNAL RELATIONSHIP MANAGEMENT
Develop sustainable strategies with managers and leadership to improve patient satisfaction and the patient experience in areas operationally managed by the Division
Establish targets for patient experience scores and engage faculty and staff to improve
Oversee responses to patient complaints and ensure prompt resolution, in accordance with institutional policies, of their concerns
Ensure availability and, if necessary, develop patient and family support services for assigned areas
Partner with affiliated facilities in areas of access and program development, clinical collaboration and network development
Manage regulatory compliance with state and federal agencies as well as The Joint Commission
Plans outreach events and organizes research seminar activities
INTERNAL RELATIONSHIP MANAGEMENT
Build strong collaboration with Administrator to ensure the Division’s goals are met
Proactively identify faculty concerns and issues, and partners with Administrator for appropriate resolution
Build strong collaboration with DOM Clinical Administrator to review Cardiology hospital finances and volume projections
Regularly meet with JHHS, DOM, and Clinic employees to improve communication and to build productive relationships.
Continuously communicate to staff the importance of the patient experience, quality of care, and sound financial performance; and champion successes and priorities for improving performance in meeting and exceeding patient and customer expectations
Establish communication channels with staff and faculty to ensure that they receive information on internal and external issues which effect the operations of their assigned areas, as well as provide advice, assistance, information and service that aids them in attaining related objectives.
Work with appropriate personnel and/or organizations to ensure that teams and individuals have the clinical, information and organizational tools to serve our patients and customers effectively and efficiently
Bachelor’s degree in accounting, finance, business, healthcare management or related field required
Minimum seven years progressively responsible professional level administrative management/leadership and financial experience related to monetary or non-monetary resources required
Master’s degree in a related field may substitute for some of the required experience
Previous supervisory experience required
Keen understanding of and experience with integrated academic health care systems and in clinical practice management is preferred
Classified Title: Assistant Administrator-Clinical Role/Level/Range: ATP/04/PF Starting Salary Range: $80,665.00-$110,880.00;Commensurate with experience Employee Group: Full Time Schedule: Monday - Friday Exempt Status: Exempt Location: School of Medicine, East Baltimore Campus Department Name: Medicine, Division of Cardiology Personnel Area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at [email protected]. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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