Duties and Responsibilities Assist Clients (55%) First point of contact for UCCS. Determines eligibility for services by direct inquiry. Assist clients with electronic intake forms and provides guidance for completion. Determines if crisis counseling should be offered. Helps potential client determine if individual, group, career, or learning skills counseling programs are appropriate for them. Schedules clients with appropriate counseling staff. Assigns clients to counselors or groups based on knowledge of stated presenting issues as well as scheduling variables. Creates and maintains a wait list for clients; contact clients when openings occur. Instruct client on Behavioral Health Monitor and follows through at each appointment. Receives client payments and enters it in client record. Enters client information and assist clients with taking the MMPI assessment. E-mail client appointment reminders daily.
Telephone Operations (25%) Responsible for answering a 2-line and 5-line telephone system. Schedule, reschedule and cancel appointments for clients. Connects calls to appropriate offices, departments and counselors. Takes accurate messages and provides referrals to callers requesting outside services for counseling. Assist Counselors (15%) Provides client information to counseling staff that may be helpful in the counseling process. Records evaluation results. Screens potential clients and students for LASK classes. Orientates trainees and new staff on policies and procedures for the front desk. Responds to counselors need for assistance in emergency situations. Miscellaneous (5%) Daily mail distribution, Schedule meeting rooms, takes inventory and orders supplies, shreds documents, register students for SASS workshops Required/Preferred Qualifications
This is a temporary full-time position from 1/4/21 - 1/3/22, with health benefits, sick, and vacation time.
*This position is represented by a bargaining unit AFSCME Clerical.
High School Diploma/GED and two years of related office experience. Experience with multi-line phone system, scheduling and maintaining multiple calendars. Customer service experience that includes working with challenging people dealing with difficult situations. Computer experience required. Prepare business correspondence, memoranda, simple promotional materials or forms that require basic writing skills. Microsoft Word, Excel.
Experience working independently and collaboratively. Creative problem solving and mutli- tasking skills preferred. Experience working in a mental health environment and knowledge of HIPPA (Health Insurance Portability and Accountability Act
Internal Number: 338608
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.