QUALIFICATIONS
Education and Experience:
Bachelor’s degree and two (2) years of experience in student aid administration, admissions, counseling, or other higher education administrative work or two (2) years of related administrative work experience OR an equivalent combination of education, training and experience. Required Knowledge & Skills
- Ability and desire to provide exemplary customer service to students, parents and colleagues
- Strong communication skills; including active listening, demonstrated professional written communication skills, and public speaking skills
- Skill in using computer applications which may include: student information systems, financial aid management systems, document imaging systems, customer relationship management systems, word processing, database, spreadsheet, presentation software, and Web applications
- Ability to accurately perform and document a variety of accounting and financial aid calculations
- Ability to utilize tact, discretion, and independent judgment within established guidelines
- Ability to solve problems involving student aid issues and processing anomalies
- Ability to take leadership roles on projects, demonstrate initiative, research solutions, and be an adept problem solver
- Ability to respectfully communicate and collaborate effectively within a team environment to accomplish departmental work goals and objectives
- Ability to effectively work with individuals from diverse communities and cultures; possess cross-cultural communication skills and multi-cultural competency
- Ability to work flexible hours and a variable shift, including some evenings and weekends as needed PREFERRED QUALIFICATIONS
- Understanding of College enrollment management; including admissions, registration, financial aid and student services
- Human Resource, employee onboarding, staff training, payroll reconciliation, financial aid, or other related experience
- Skill in providing counseling to students and families in a variety of College processes and procedures
- Experience with Ellucian (BANNER) or a similar student information system
- Experience with Salesforce or a similar customer relationship management tool
- Knowledge and experience utilizing automated financial aid systems, including COD, NSLDS, FAA Access, and CPS
- Experience with document imaging software (BANNER document management, Perceptive Software, etc.)
- Experience with the Google suite of office products (Google Docs, Sheets, Drive, E-mail, Calendar, etc.) |
