EOP/USP Intake Counselor (4500U), Undocumented Student Program 14086
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
Application Review Date
The First Review Date for this job is: January 5, 2021
The Educational Opportunity Program (EOP) and the Undocumented Student Program (USP) are two of several CE3 programs. EOP and USP provide holistic support to first generation, low-income, underrepresented and undocumented college students with the guidance and resources necessary to succeed at UC Berkeley, one of the best public universities in the world. EOP & USP academic counselors and student staff work alongside amazing students who, despite their unique responsibilities and challenges, transform their lives through academic achievement and personal growth. EOP's individualized academic counseling, comprehensive support services, and extensive campus referral network help students develop the unique gifts and talents they each bring to the university while empowering them to achieve. USP's holistic services aim to support the advancement of undocumented students within higher education and promote pathways for engaged scholarship.
The Intake Counselor helps staff EOP/USP's 3 reception areas and community spaces. This role will maintain a professional and positive attitude when responding to inquiries, requests or complaints from students, staff, or community members and assist in their resolution. Performs a limited range of counseling and advice to targeted students. Provides straightforward counseling and advice to commonly-encountered situations independently, but receives assistance for unusual situations. The EOP/USP Intake Counselor will use professional concepts to identify students' needs, answer quick questions, offer academic counseling on core policies, procedures, and deadlines, and provide referrals to EOP/USP Academic Counselors, CE3 program leads, and/or other appropriate campus resources. During shelter-in-place, the Intake Counselor will meet EOP/USP's urgent need of developing virtual protocols that ensure students have continued access to EOP/USP services. The Intake Counselor will play an essential role in developing intake protocols and triaging when EOP/USP services are able to transition partially or fully back to in-person offerings. Other responsibilities include supervising paraprofessionals, coordinating processes for direct resource partnerships, web and social media management, and serving on internal EOP/USP projects.
The Intake Counselor is highly trained to answer common advising questions, provide excellent customer service, and work with EOP and USP student populations with a range of experiences, backgrounds, and interests. Collaborates with EOP/USP Academic Counselors, Peer Academic Counselors, and Intake Staff to identify student needs and provide multiculturally aware, solution-oriented service.
Provides general academic, personal, financial, and career counseling across disciplines and colleges / schools to marginalized populations (e.g., low-income, first-generation college, and underrepresented populations). Analyzes and assesses students' presenting concerns and needs. Knowledgeable of pertinent advising deadlines and policies to best support and refer EOP/USP students. Advocates on behalf of student concerns.
Participates in the development, administration, and revision of standard operating procedures and guidelines. Mangages the oversight of EOP and USP's three student facing locations. During shelter-in-place, this role will meet the urgent need of developing virtual protocols to provide continued access to resources EOP and USP students receive through intake operations. Conducts trends analyses and data collection based on intake student interactions, services and space usage. Develops resulting recommendations to promote the efficiency of EOP/USP student facing locations. Functions as a resource on issues including, but not limited to: escalated customer service problems, and inventory needs.
Hires, trains, and supervises paraprofessionals - specifically, EOP/USP intake student staff and interns. Assists students in developing problem-solving and self-management skills as a part of their professional development. Facilitates small group discussion sessions with student staff and interns. Supports in the implementation of services in the EOP/USP student locations by other EOP/USP student staff, such as Peer Academic Counselors, EOP STEM coordinators, etc.
Administers external outreach communications via creation of marketing materials, social media curation, and website maintenance. Conducts follow-up and outreach activities to students. Assumes liaison responsibility with academic departments and community organizations to provide direct resources to EOP and USP students.
Provides assistance with the planning and delivery of EOP/USP events including, but are not limited to: EOP/USP New Student Welcome, EOP Frosh Yield Reception, USP Community Events, Workshops, etc.
Knowledge of or the ability to quickly learn University, college, and major requirements, policies and procedures, including policies on handling student records and confidential documents.
Knowledge of federal, state, and local requirements to provide for access, health, confidentiality, and safety; legal and ethical issues governing the delivery of counseling services.
Knowledge of trends and issues facing low-income and first-generation college, underrepresented, disadvantaged, physically challenged, and under prepared students in higher education.
Knowledge and experience in analyzing problems and identifying solutions for problem-solving; skills and experience in developing and administering programs.
Strong communication and interpersonal skills to communicate effectively with all levels of staff, both verbally and in writing.
Excellent organizational skills and ability to multi-task with demanding timeframes.
Demonstrated intake services coordination, such as: effective triaging, day to day operational support for EOP and USP locations, and student staff oversight.
Experience in working with historically underrepresented ethnic minority communities, first generation college students.
Experience working with student employees.
Excellent customer service skills.
Ability to use discretion and maintain all confidentiality.
Ability to use sound judgment in responding to issues and concerns.
Bachelor's degree in related area and / or equivalent experience / training.
Working knowledge of or the ability to quickly learn common campus-specific and other computer application programs.
Knowledge of the theories and practice of counseling, learning, human and career development.
Knowledge of the methodologies used to enhance student achievement.
Experience with creating marketing materials, social media curation, and website maintenance.
Experience in conflict resolution.
Strong multicultural humility and ability to work with stakeholders from diverse backgrounds and identities.
Ability to plan and coordinate small and large scale events.
Salary & Benefits
For information on the comprehensive benefits package offered by the University visit:
Please submit your cover letter and resume as a single attachment when applying.
This is a two years contract position.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.