Location: Bowling Green, KY Category: Staff Posted On: Thu Dec 17 2020 Job Description:
Student Financial Assistance is seeking applications for the position of Financial Aid Counselor. The Financial Aid Counselor assists undergraduate and graduate students and their families with all aspects of financial aid.
Primary Duties and Responsibilities:
The following duties are customary for this position, but are not to be construed as all-inclusive. Duties may be added, deleted and assigned based on management discretion and institutional needs.
Counsels and advises students and their families about financial aid eligibility, application procedures, aid programs, costs, and indebtedness
Individualizes information to the particular needs and situations of the student
Uses clear and understandable communication with students, parents, and potential students regarding financial aid counseling
Assists students with estimating their educational expenses to calculate their needs for the year, and preparing a multi-year financial plan
Notifies students of changes in eligibility of awards and alternatives to amend the situation
Uses enhanced internal and external communication systems to inform students and parents about financial aid awards and department's policies and procedures
Ensures compliance with all financial aid policies, procedures and regulations when reviewing financial aid applications; exercise judgment when interpreting federal and state regulations for specific student situations
Maintains professional connections with campus colleagues and within state organizations
Participates with presentations of financial aid related issues during recruitment and retention events
Seeking improvements in services and process flow for students and families
Assisting management with various audits and/or activities as needed
Assists team members when necessary to enable the success of the department.
Remains knowledgeable of Federal Title IV awards and regulations as well as FERPA.
Perform other duties as assigned.
Knowledge & Skills Considered Essential for Success:
Ability to work in a fast-paced & team environment
Exceptional customer service orientation
Exceptional oral and written communication skills. Must be able to communicate sensitive and/or complex information in a confidential and straightforward manner
Must be a creative problem solver. Must have the ability to data mine to extract data to support opinions and/or resolutions
Proficient user, or ability to learn Microsoft Office and financial database systems (Banner)
Must possess a high level of accuracy, self-motivation, strong attention to detail, and the ability to handle a heavy workload
Familiarity with academic environment, policies and procedures
Excellent organizational skills with the ability to organize and prioritize multiple complex projects and tasks simultaneously
Demonstrated service aptitude and ability to work independently as well as with students, parents, and colleagues.
Must be willing to work additional hours or alternative schedule when necessary to ensure coverage of events, etc.
Experience with financial aid programs and/or processes
Knowledge of regulations pertaining to federal, state and/or institutional aid programs
Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.
Western Kentucky University (WKU) is committed to a policy and practice of providing equal employment and educational opportunities to all individuals. In accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990, no form of discrimination or harassment will be tolerated at WKU on the basis of race, color, ethnicity, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, genetic information, pregnancy, childbirth or related medical conditions, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices.
Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, should notify the office of Equal Employment Opportunity/Affirmative Action/University ADA Services (EEO). To request an accommodation, report/express a complaint, or ask questions regarding WKU's Discrimination and Harassment Policy (#0.2040), please contact Mr. Joshua Hayes, EEO Director/Title IX Investigator/University ADA Coordinator, via email at [email protected] or by phone at (270) 745-5121.
The University is also required to investigate complaints of sex and gender-based harassment, also a form of discrimination, and has designated the Title IX Coordinator as the individual responsible for coordinating the investigation and response to such complaints. The Title IX Coordinator for the University is Ms. Deborah Wilkins, who can be contacted via email at [email protected] or by phone at (270) 745-5396. Additional information regarding Title IX is accessible via WKU's https://www.wku.edu/titleix/ website.
Western Kentucky University (WKU) prepares students of all backgrounds to be productive, engaged, and socially responsible citizen-leaders of a global society. The University provides research, service and lifelong learning opportunities for its students, faculty, and other constituents. WKU enriches the quality of life for those within its reach.