Responsible for developing and implementing the strategic direction and day-to-day leadership for CBRE's Property Management business in the Mid Atlantic Division currently conducted from six offices (Baltimore, Bethesda, Tysons, Norfolk, Richmond, & DC) to service all of Maryland, DC, and Virginia. Responsible for short- and long-term revenue growth and profitability of the assigned market and/or geographic area. Emphasis is on integration of a variety of services and growing market/client share. Guides direct reports in client service orientation and consultative sales as well as the effective, efficient, and ethical operation of their respective teams or accounts. Builds a cohesive, diverse team dedicated to ongoing improvement of service delivery platform and client relationship. Focus on results.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Market Facing Activities and Business Development
Employ horizontal branding and integration strategy within the line of business, shared services (finance, human resources, legal, marketing, etc.) and between all lines of business (Brokerage, Project Management, Valuation, DEF, etc.) to maximize performance of the company's platform.
Evaluate industry and business trends and analyze financial performance indicators in local market area activity for potential impact on operations and respond with necessary business changes as indicated.
Formulate, negotiate and execute contracts with clients and vendors, utilizing the internal expert resources, i.e. legal, risk, procurement, etc.
Develop and maintain strong positive relationships and be highly regarded as an opinion leader and trusted advisor to ensure a high level of satisfaction.
Human Capital Development and Sales Management
Provide for the effective recruitment, selection, performance management and implementation of a career development and succession plan, along with an effective retention program for key personnel, while creating a more diverse organization.
Build and develop a strong core leadership team and ensure integration of all execution and sales functions.
Collaborate with local and national leadership to develop a concise plan to win/keep/grow business in collaboration with local partners and national resources (Business Development & Client Care). Target key clients/prospects for business growth opportunities focusing on our value-add as "expert advisors" rather than "tactical or transaction specialists." Effectively understand and oversee financial accounting, budgeting and reporting by identifying mid-year trends and reforecasting to meet the financial goals and expense management for assigned area.
Execute best in class service delivery with respect to engineering, accounting, project management (Tenant Improvements), technical consulting (Infrastructure Management) security, life safety and disaster recovery.
Ensure consistent service delivery and compliance with CBRE Global Standards and guidelines at all levels of the organization.
Align with national and global PM objectives for growth, margin, learning and performance metrics.
Build strong business operations and set specific, measurable, challenging yet achievable short and long-range strategic plans, priorities, goals and objectives to consistently meet or exceed business growth objectives consistently.
Serve as a change agent for business improvements, new initiatives and processes by analyzing mistakes and implementing changes in process and create buy-in. Use the After - Action Review process to review and provide the basis for improvement to events or service delivery issues that do not meet the best in class service threshold.
Recognize expertise and empower peers and employees to build a dynamic team that is viewed by others as highly productive, capable and the best in the industry.
Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.
Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
Other duties may be assigned from time to time by supervisor.
Strong experience in managing a diverse workforce including sales, operations and expense management. Ability to diagnose and understand every position in the chain of command, how they interact with each other and what communication or process breakdown occurred that was an impediment to achieving the goals of the business.
Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval.
Prepares and delivers performance appraisal for staff. Mentors and coaches team members to maximize team performance through career development and succession planning activities to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
Plans and monitors appropriate staffing levels and utilization of labor, including overtime.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative, but not exclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
Bachelor's degree (BA/BS) from four-year college or university and a minimum of ten years of comprehensive experience in commercial real estate or field related experience and/or training. Master's degree preferred.
High level of business acumen. Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
CERTIFICATES and/or LICENSES
Real estate license required. CPM or RPA professional designation or candidacy preferred.
Develop and maintain business relationships with industry and trade associations through membership and participations in professional, industry/trade and civic organizations.
Excellent written and verbal communication skills. Ability to foster a strong service-orientation and an "advisory role" in client relationships.
Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers.
Ability to generate powerful, effective and persuasive presentations on complex topics to employees, clients, top management and /or public groups; excels at public speaking.
Ability to inspire, persuade and motivate employees toward excellence by leading by example and building collaborative relationships.
Ability to excel at conflict resolution and win-win negotiations to negotiate effectively with key employees, top management and client groups and respond effectively to sensitive issues.
Clearly support others by providing honest, open, two-way communication.
Requires advanced knowledge of financial terms and principles.
Adept at analyzing financial reports and monitoring/controlling expenses.
Ability to calculate and review the complex financial reports prepared by others and to make recommendations to executives that impact the line of business.
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in complex situations. Requires Expert level analytical and quantitative skills. Teacher and student of cognitive thought process.
Ability to stay calm under pressure; is not easily agitated.
OTHER SKILLS and/or ABILITIES
Advanced skills with Microsoft Office Suite
SCOPE OF RESPONSIBILTY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause long-term impact to department.
Internal Number: 20029694
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.