DESCRIPTION

Under the direction of the Patient Access Manager, the Financial Counselor is responsible for financially securing all accounts; ensuring accounts are evaluated within the Medical Center's Financial Policy; serving as financial resource to patient care team, staff, vendors, patients and their families regarding financial issues and/or referral to government programs; obtaining eligibility and benefit information, authorizations, patient demographic information; collecting deductibles and patient liability; presenting and explaining payment options for collections of monies due; coordinating facilitation by pursuing eligibility and benefits for services rendered which are determined to be necessary in the continuum of care; and keeping team informed of the status of the account by openly communicating and participating in removing barriers to discharge and on-line documentation in funding notes.

MINIMUM QUALIFICATIONS

• Minimum of three (3) years previous Hospital Registration, Patient Access experience in a large, complex healthcare environment.

• Proven working knowledge of the patient referral and authorization process.

• Demonstrated knowledge of medical terminology.

• Highly proficient with Microsoft Office (Excel, PowerPoint, Word, and Outlook).

• Excellent communication skills with the ability to communicate clearly both verbally and in writing.

• Possess personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.

PREFERRED QUALIFICATIONS

• Bilingual skills fluently in Spanish/English verbally and written.
• Thorough knowledge of third party payors and reimbursement requirements, medical terminology, ICD-9, and CPT codes.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.