The primary goal of the Security Services Advisor (SSA) is to aggregate security, vulnerability, and threat data, analyze unusual and interesting patterns, and then communicate the information to the managed services customer, providing actionable intelligence and recommendations based on the threat and vulnerability data.
Your goal is also to develop and maintain the client relationship, ensuring client satisfaction with the security solutions, operations, quality and assurance Verizon is providing to the client. The SSA drives greater value towards the Managed Security Service (MSS) customers through delivering services described in the MSS Service Description, providing additional security analysis, risk advisories, vulnerability assessment reporting, and service reporting over the lifecycle of the contract. Primary functions will include but are not limited to security incident trending analysis and reporting, security gap analysis, executive reporting, vulnerability assessments and reporting, and keeping abreast of industry trends.
Provides support delivering a consultative approach to assist clients in making necessary decisions to improve overall security program.
Knowledge to quantify risk using threat likelihood, implementation state, and business impact variables.
Knowledge to prioritize remediation efforts based on business need, compliance need, and/or risk reduction need.
Stays abreast of the changing enterprise solutions and security needs of the customer; and obtains a working familiarity of the clients’ enterprise solutions market, practices, organization, stakeholders, risks, key decision makers and strategic objectives.
Develops and creates Executive Briefings (frequency based on client demand) which will illustrate implementation/operational score, threat and/or vulnerability score, trending details, and may include high-level action plans.
Monitors change activity, including device feature and maintenance release upgrades as well as vulnerability patches.
Ensures that the service is delivered as described in the Service Description (SD) and Service Level Agreements (SLA) of the managed security services (MSS) contract.
Be the Single Point of Contact (SPOC) and advocate for the customer.
Acts as the client’s advocate and spearheads the development of extra or new functionality within the Verizon security product & service portfolio in the interest of the client.
Monitors the security service implementation phase, ensuring security service implementation is meeting or exceeding contractually obligated timelines and client needs and expectations, as well as meeting operational support requirements.
Provides training and information to clients on MSS portal and services at inception and periodically as new features and enhancements to portal and service are made, and provides “refresher” training as necessary.
Provides training and education to internal teams, including SOC, engineering, etc. on client contracts, SLA’s, specific network anomalies, etc. to allow for proper operational support.
What we’re looking for...
You’ll need to have:
Bachelor’s degree or four or more years of work experience.
Three or more years of relevant work experience.
Three or more years of experience analyzing cybersecurity threats, vulnerabilities, and risks in enterprise environments and networks.
Active government security clearance at the Public Trust level.
Experience in the Information Security field in a client-facing security threat advisor or experience as a security threat analyst.
Experience analyzing log data, threat data, and threat intelligence information, interpret, and communicate derived meaning to clients with recommendations for risk mitigation strategies.
Experience conducting security risk assessments and/or network vulnerability assessments with a responsibility to triage the results and recommend a course of action based on industry best practices.
Experience with networking and network security technologies such as Firewalls, IDS/IPS, Proxies, Content Filtering, Application security, SIEM and Log, monitoring/management, Vulnerability Management, Risk and Compliance.
Experience in an operations, engineering or other technical role within networking, network security, IT and/or telecommunications field, particularly in a client facing role.
Willingness to travel as required – Travel may include external functions including visits to Customers, Sales offices, industry events; estimated at less than 25% overnight travel.
Even better if you have:
A degree in Information Technology, Information Assurance, or related fields
Five or more years of experience in the Information Security field in a client-facing security threat advisor or experience as a security threat analyst.
Ability to understand and communicate technical issues to various levels of personnel, including analysts, engineers, management and “C” level executives.
Reporting experience requiring strong skills with MS Office suite.
Strong analytical skills, technical writing skills, and communication skills.
Knowledge on ITIL, service management and quality management practices; ITIL certification required before or after hire.
Works well in a team environment and as a sole contributor – a self-starter who does not need daily direction.
Strong crisis management skills and set customer expectations where applicable.
Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
Diversity and Inclusion at Verizon
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Equal Employment Opportunity
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