The Student Account Advisor contributes to the success of the Office of Student Accounts by providing excellent customer service to the campus community. Because our processes are often complex and seasonally cyclical, it is important to anticipate common questions and to proactively educate our customers. The Advisor must be able to work with confidence, consistent accuracy, and independence. Candidates who are easily adaptive to changing priorities will be most successful in this role.
Cashiering functions: Provide professional, comprehensive, efficient and courteous customer service, post payments, removal of student account holds, process payment plans and loans, cash checks and process/cash vouchers, analyze charges and payments, verify financial aid refunds daily, process documents for third party billing, balance cash drawer daily, Process change orders, Triage and process all incoming mail. Process student organization deposits. Process international payments and wire payments. Balance vault and prepare daily bank deposit. Manage unclaimed accounting items. Serve as team lead in satellite office during peak season(s).
Bachelor's degree. Five (5) years related experience or the equivalent experience. Must have excellent customer service and cash handling skills.
Bachelor’s degree in business, finance or accounting and seven (7) years related experience. Higher Education experience a plus. Banking or financial institution experience preferred. Proven leadership skills. Experience assisting customers by phone and/or in person. Ability to multi-task and knowledge of collection is a plus. Computer skills: Microsoft Office suite, data entry and basic math skills.
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.
Open Until Filled: No
Internal Number: 13243
About University of Texas at Arlington
With annual research expenditures in excess of $100M, the University of Texas at Arlington is a Carnegie Research-1 “highest research activity” institution committed to life-enhancing discovery, innovative instruction, and caring community engagement. A leading institution in the heart of the thriving North Texas region, UTA nurtures minds within an environment that values excellence, ingenuity, and diversity. With a total global enrollment of over 59,000 in AY 2018-19, UTA is one of the largest institutions in the University of Texas System. Guided by its Strategic Plan Bold Solutions | Global Impact, UTA fosters interdisciplinary research and teaching to enable the sustainable megacity of the future within four broad themes: health and the human condition, sustainable urban communities, global environmental impact, and data-driven discovery. UTA was cited by U.S. News & World Report as having the second lowest average student debt among U.S. universities in 2018. U.S. News & World Report also ranks UTA fourth in the nation for undergraduate diversity. The University is a Hispanic-Serving Institution and is ranked as the top four-year college in Texas for veterans on Military Times’ 2018 Best for Vets list.