Student Financial Aid Advisor 5444BR Enrollment Management Office of Financial Aid and Scholarships
Professional Area: Employment Category: Fulltime Staff Job Function:Wage Band:
Department/College Description RIT's Office of Financial Aid and Scholarships assists students and their families in identifying sources of financial aid to help meet the cost of a quality education.
Detailed Job Description Under direction of the Director of Operations and Client Services the Student Financial Aid Advisor serves as the first point of contact for students, families, and outside constituents regarding federal, state and RIT/NTID financial aid programs and financing options. Contact includes in-person, on the telephone, via live chat and through email communications.
Guidance is provided on the financial aid application process, meeting deadlines and the explanation of supplementary required documentation. Collect, scan, and complete an initial check on all documents received in the office in the secure document Uploader and the prospective student Appeal Uploader. Requires the handling of sensitive, confidential, and personally identifiable information.
Review citizenship documentation and make judgments on student federal aid eligibility.
Provide assistance to students and families in understanding Student Financial Services monthly billing statements.
The Student Financial Aid Advisor works very closely with other administrative and academic departments to ensure exemplary customer service, practices and compliance.
RIT, as an institutional member of the National Association of Student Financial Aid Administers (NASFAA) requires all members to exemplify the highest level of ethical behavior and demonstrate the highest level of professionalism by following the Statement of Ethical Principles.
Required Minimum Qualifications At least three years of experience in a position involving customer service or counseling.
Must possess the skills necessary to provide exemplary customer service.
Must possess strong problem solving skills.
Must possess strong written and oral communication skills.
An understanding of accounting principles, math skills and the ability to analyze information.
Must be able to work independently, in a fast paced, team oriented environment.
Experience in financial aid preferred.
ASL preferred or the willingness to learn.
Required Application Documents
How to Apply In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.
Rochester Institute of Technology, the 10th largest private university in the U.S., is among the worlds leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the Great Colleges to Work For. RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit www.rit.edu/overview/rankings-and-recognition and www.rit.edu.
As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employees pay, provide a total compensation package that can be tailored to meet your needs. More on RITs Benefits, Health & Wellness program can be found at: https://www.rit.edu/fa/humanresources/content/benefits-health-and-wellness
RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov
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Founded in 1829, Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. Beyond our main campus in Rochester, New York, RIT has international campuses in China, Croatia, Dubai, and Kosovo. And with more than 19,000 students and more than 125,000 graduates from all 50 states and over 100 nations, RIT is driving progress in industries and communities around the world. Find out more at www.rit.edu .