Infrastructure Engineering Sr. Analyst

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers 'round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.

It's an exciting time to be a part of Wells Fargo's Platform Services team. This newly created position will help shape and transform the support we provide to our Financial Advisors as they interact with their clients. As an Infrastructure Sr Engineering Analyst, you will be responsible for creating and supporting new and existing tools that have direct impact on our client's ability to achieve their financial goals. Business areas of focus for the broader team include new account opening and documentation creation, financial advice and planning tools, and brokerage asset and money movement.

Production support activities:

• Incident Management: Triage incidents, restore hampered systems and services, engage partner teams, provide status updates, facilitate business user communication.
• Problem Management: Ticket management for daily tasks and efforts that are brought to support attention. Root cause analysis.
• Batch Management: Facilitate batch job creation, implementation, and change. Update batch schedules. Batch job documentation.
• Change Management: Identify forward schedule of change to applications and environments. Review post change implementation success / failures and create actions plans to remediate if required.
• Monitoring: Implementation of Alerts and Configuration - Customize alerting tools based on application specific thresholds. Enable business transaction monitoring.
• BCP Support: Documentation and coordination efforts to secure application resiliency prior to BCP event. Test execution during scheduled BCP events
• Capacity Management: Support capacity planning initiatives and provide application information to capacity planning teams.
• Audit and Compliance support: Participate in audit survey activities and provide responses and data to auditors on production environment variables, as requested.

• 3+ years of systems analysis experience, systems programming experience or combination of both
• 1+ year of .net experience
• 1+ year of database experience
• 1+ year of application production support experience
• 1+ year of financial industry experience

• Knowledge of design methodology, Infrastructure operations support or engineering
• 1+ year of Web Services experience
• 1 + years of experience with front end frameworks such as Bootstrap
• XML (Extensible Markup Language) experience
• JSON (JavaScript Object Notation) development experience
• Knowledge and understanding of brokerage industry: products, services, operational policies, and procedures
• Knowledge and understanding of Business Continuity Plan (BCP) and disaster recovery procedures/solutions

• Ability to work on call as assigned
• Ability to work additional hours as needed
• Flexibility to work in a 24/7 environment

VA-Glen Allen: 4340 Innslake Dr - Glen Allen, VA
NC-Charlotte: 300 S Brevard St - Charlotte, NC
MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.