Interface Resource & Referral Counselor

Position Summary

Provide resource and referral guidance and therapeutic matching to callers of the INTERFACE helpline as well as serve as an ambassador for the service to all callers and stakeholders.  This is a full-time (35 hours/week) position. 

Please note: Due to the COVID-19 pandemic, this position will be working remotely five days a week, until otherwise notified.

Essential Functions

• Serve as INTERFACE intake coordinator as scheduled and assigned;
• Provide basic counseling and psycho-education to callers who are seeking coordinated therapeutic matches for mental health and wellness services, following the well- established protocols of the service;
• Provide follow-up services and case management to assigned cases;
• Research and identify resources and providers for the INTERFACE website and database and coordinate with IT and other staff to include on site;
• Recruit clinicians for inclusion on the database in coordination with Recruitment team;
• Attend trainings and staff meetings for best practice resource and referral;
• Serve as role model for best practice resource and referral;
• Ability to work occasional evening or weekend hours;
• Other duties as assigned.

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and cabinets.

Interested candidates should submit a cover letter and resume to Michelle Costa, Human Resources Recruiting Manager at [email protected].

William James College is an institution and a community committed to the principles of excellence, fairness and respect for all people. Our Inclusive Excellence model infuses diversity, equity and inclusion efforts into the core of institutional functioning to realize the educational benefits of diversity both locally and globally. We are committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for change agents in an increasingly complex, pluralistic society