UCSD Layoff from Career Appointment: Apply by 11/17/2020 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 11/26/2020. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under general supervision, the incumbent is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Responsibilities emphasize on quality Customer Service. Completes registration for new or established patients in a timely and accurate manner and adheres to the established registration and scheduling protocols and standards. Ensures that patients have secured authorization and referrals when scheduling appointments. Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account. Verifies insurance eligibility for outpatient services on all Third Party Payers by utilizing various automated eligibility systems. Operates EPIC system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient/clinic staff.
A minimum of three (3) years of relevant experience.
Previous experience directly related Call Center and Registration in a large complex healthcare setting. Cadance experience or similar function.
Demonstrated experience with patient check-in and cash handling.
Knowledge of third-party payors including federal, state and private health plans.
Proven ability to handle multi-line incoming customer calls, schedule appointments, and perform online registration.
Must have excellent customer service skills.
Bilingual in both English and Spanish.
Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.