The University of Southern California (USC) is one of the worldâs leading private research universities.Â An anchor institution in Los Angeles, a global center for arts, technology, and international business, USC is also one of the largest private employers in the City of Los Angeles.Â We are searching for exceptional individuals to help us fulfill our mission: developing individuals and society as a whole through the cultivation and enrichment of the human mind and spirit.Â
The Vice President (VP) of HR Services & Employee Relations has responsibility for fostering a highly professionalized working environment focused on enhancing employee experience and achieving school/department and University objectives. Together with school/department leadership, this VP works closely with HR professionals who are day-to-day school/unit focused on driving business objectives (HR Partners) and provides guidance and leadership to ensure excellent service delivery, as well as adherence to policies and leading HR practices and protocols. The VP of HR Services & Employee Relations also leads a team of HR professionals who work to foster a highly professionalized working environment and employee experience (the Employee and Labor Relations team). Â Â
The VP will set the strategy for labor and employee relations and drive campaigns and programming in coordination with other offices, including the Provostâs Office, Â to cultivate a healthy workplace environment and to improve relationships and collaboration in the workplace, including to help direct managers and supervisors connect with their employees. When needed, this team will offer counseling, climate assessments, and conduct other non-protected class reviews and investigations. The goal is also to build an elevated employee experience for our diverse schools and administrative departments.
This role will catalyze change in HR services, enabling a universal focus on a strategic HR Partner function that is agile, customer and employee experience focused, and equipped with tools to continuously improve and tailor activities to the needs of each school or department. This VP will be responsible for Â leading a culture in which HR Partners will continue to champion, support and drive their departmental business objectives, and serve as trusted advisors, while being fully knowledgeable of and delivering services aligned with applicable policies, practices, laws, and regulatory requirements.
The VP of HR Services & Employee Relations builds strong relationships with other University HR leaders and consults with school and administrative department leaders on key initiatives to ensure alignment and delivery of integrated solutions for HR-related needs. The VP will leverage extensive, industry-leading expertise with organizational transformation, employee and labor relations, employee experience, active collaboration, agility, technical excellence, and the ability to successfully partner with and advise senior business leaders and functional HR leads to help the employee relations and employee experience functions thrive and cultivate strong employee experiences across the University. This individual will introduce and drive innovative employee experience programs from concept through to delivery. The VP of HR Services & Employee Relations reports directly to the SVP of Human Resources and serve as a member of the Human Resources, Equity, and Compliance Leadership Team. This role will execute USCâs vision while championing USCâs culture, values, and unit goals.
The candidate for the position of VP of HR Services & Employee Relations must meet the following qualifications:
Bachelorâs degree in organizational design and development, human resources, business administration or related field.
17 years of experience in two or more of the following fields: human capital management, employee and labor relations, changing HR service culture, standards of conduct in complex organizations.
10 years of experience leading teams in a management or leadership role.
Three or more years of experience in a senior administrative or executive role for an organization.
Strong knowledge of and experience with HR client services, employee and labor relations, workplace investigations, talent management, compensation and benefits, learning and development, organizational development and design, mergers and acquisitions, change management, and diversity & inclusion.
Demonstrated success leading and implementing industry trends and best practices in HR client service.
Exceptional client-relationship management skills, along with demonstrated experience in developing consultative relationships with top executive leaders.
Demonstrated ability to influence decision-makers to think strategically and critically.
Demonstrated combination of strong business acumen and significant HR functional knowledge to guide the development of HR strategies to enable the business of the University.
Proven experience in a management role, with excellent leadership skills, including emotional intelligence capacity.
Experience building and leading a high-performance client services team.
Experience building trust and credibility with key business leaders and stakeholders in a large, complex organization.
Demonstrated strategic critical thinking skills and ability to simplify complex problems and develop compelling arguments for change.
Proven experience and skills fostering cultures of learning, experimentation, diversity and inclusion.
Extensive working knowledge of labor and employment laws and compliance.
Excellent verbal and written communication skills that can transcend various audiences at multiple levels (e.g., board of trustees).
Knowledge of current federal and state labor and benefits laws and regulations including ADA, ADEA, COBRA, EEOC, ERISA, FLSA, FMLA, Health Care Reform Act, HIPPA, OSHA, Pension Protection Act, Title 7, USERRA.
Familiarity with state laws such as CFRA, DFEH, IWC, PDA, Paid Family Leave, SDI, Unemployment, and Wage Orders.
The ideal candidate for the position of VP of HR Services & Employee Relations has the following qualifications:
Advanced degree in business, resource management, or organizational development.
17 or more years of experience in higher education, human resources client-service at a large and complex organization or consultative role.
12 or more years of experience leading teams in a management or leadership role.
Experience with an evolving culture.
Multi-industry experience at a large and reputable matrixed organization known for operational excellence.
Demonstrated ability to independently develop, drive, and contribute to comprehensive strategies and business plans in a rapidly changing environment.
Experience negotiating and working with labor unions.
Demonstrated ability to develop, monitor and respond to HR and University metrics.
Ability to think strategically and synthesize complex business and financial data to develop innovative and holistic human capital solutions.
Proven experience building an effective, relevant HR consulting group to deliver integrated business solutions to clients.
Has a reputation for discretion, integrity, judgement, responsiveness and common sense.
Excellent judgment and demonstrated courage to take calculated risks that improve business performance.
Experience as a faculty member or working with faculty.
Experience in a unionized environment and working with unions.
Proficiency with MS Word, Excel, PowerPoint, Workday and various systems/recruitment programs.
Additional human resources certification(s) (e.g., PHR or SPHR).
The candidate for the position of VP of HR Services & Employee Relations will be responsible for:
Providing expert level consultation, guidance and support in all matters related to employee and labor relations. Demonstrating deep knowledge of HR client services, employee relations, non-protected class workplace investigations, talent management, compensation, learning and development, organizational development and design, change management, and diversity & inclusion. Attending meetings, conferences, and training sessions, representing the Universityâs collective workforce as necessary.
Collaborating with Deans, Center of Excellence management, and others in senior leadership roles, providing guidance where needed and contributing to the departmentâs long-term plans, continually developing strategies to place the University ahead of industry trends. Supporting line management by planning talent pipeline requirements and building structures in line with the demands of schools and units, and determining the appropriate resource allocation, staffing levels, and reporting structure. Demonstrating broad understanding of unitsâ business needs and delivering world-class HR support of those needs.
Proactively leading client strategies and projects, providing critical coaching and context to enable HR Partners to make customer focused contributions. Guiding a successful HR Partner (HRP) department, consisting of proactive and trusted thought partners, who are skilled in building relationships and delivering core employee relations and HR related services. Leading HR change management efforts in the field, engaging stakeholders, and providing strong leadership to the team. Encouraging diversity of thought, focusing on employee development and performance, and ensuring that the HRP team maintains currency with necessary skill sets.
Acting as a senior advisor to the HRPs, leveraging HR Centers of Excellence to build and execute strong, integrated HR strategies, while leading and developing HR teams that support and champion each school/departmentâs unique business needs, culture, and objectives. Ensuring stakeholder buy-in for strategies and processes; collaborating with other HR leaders to ensure optimal HR programs and protocols for application across the University. Developing and delivering presentations tailored to various levels of the organization.
Partnering with stakeholders to provide guidance and implementation support on organizational development initiatives relating to culture transformation, organizational design and structure, change management projects, employee and leadership development, succession planning, and coaching and team effectiveness to support rapidly shifting demands. Assuring the successful implementation of organizational changes with thorough change management plans, including staffing adjustments, recruitment and promotions, and working closely with Compensation and Talent Acquisition to achieve desired results.
Creating and maintaining an Employee and Labor Relations department, collaborating with employment counsel, HRPs, academic leaders, and key stakeholders to proactively mitigate risk and address concerns. Identifying risks and opportunities across client organizations through predictive modeling tools that capture organizational trends and future events. Supporting HRP community during complex changes to business structures, resulting processes and the initiation of collaborative, timely responses to challenges. Leveraging HR data analytics in support of decision making in the areas of recruitment, talent management, employee relations and engagement, performance, and retention.
Assuring compliance with federal and state labor and employment laws. Maintaining consistent application of policies, bargaining agreements and contracts, such as employee relations processes across the University, while minimizing risk and ensuring a positive, ethical workplace environment. Overseeing proactive measures (education and prevention), as well as reactive measures (counseling, resolution of disputes, and non-protected class investigations). Interpreting and applying University policies and assisting unit(s) in the development of related guidelines and procedures. Cultivating an inclusive ethos with diversity of thought and innovative ideas while inspiring team members to demonstrate their best abilities to deliver meaningful results. Promoting an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics.
Designing and aligning an effective HRP team to support University and unit strategies. Facilitating initiatives to build a high-performing organization aligned with the Universityâs strategic leadership agenda. Implementing the measurement of key performance indicators to measure service to the University and units.
Performing other related responsibilities as requested and when necessary. The University reserves the right to add or change duties at any time.
The University of Southern California is an Equal Opportunity Employer
Minimum Education: Bachelorâs degreeMinimum Years of Experience: 17 years Minimum Field of Expertise:Bachelorâs degree in organizational design and development, human resources, business administration or related fields. Seventeen yearsâ experience in two or more of the following fields: human capital management, employee and labor relations, changing HR client service culture, and complex organizations. Ten yearsâ experience in a leadership/management role, with three years in a senior administrative or executive role. Demonstrated experience with talent management, compensation, learning and development, organizational development and design, mergers and acquisitions, change management, and diversity and inclusion. Demonstrated success leading and implementing HR client service industry trends and best practices. Exceptional client-relationship management skills and demonstrated experience developing consultative relationships with top executive leaders. Experience building trust and credibility with key business leaders and stakeholders in large, complex organizations. Excellent oral and written communication skills. Knowledge of current federal and state labor and benefits laws and regulations (e.g., ERISA, Health Care Reform Act, USERRA). Familiarity with relevant state laws (e.g., CFRA, DFEH, IWC).
Internal Number: REQ20094609
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.