Assistant Director, Undergraduate Advising and Student Affairs
USC Marshall School of Business
Office of Undergraduate Advising and Student Affairs
The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make the university what it is.
USC's Marshall School of Business is seeking an Assistant Director of Undergraduate Advising and Student Affairs to join its team. The Office of Undergraduate Advising and Student Affairs supports the education and development of undergraduateÂ students in USC's Marshall School of Business by providing a broad array of academic and co-curricular programs and services including academic advisement, new student orientation, first year experience and transfer success programs, academic support resources, support for student organizations, scholarships and honors programs, internal transfer admissions, and commencement.Â The office serves an undergraduate population of over 4,100 major and over 1,200 minor students.Â
In their advising role, Assistant Directors help students understand degree requirements; create, clarify, and refine educational goals and plans; explore curricular, co-curricular, and career development opportunities; select majors, minors, and study abroad experiences; understand academic policies and procedures; connect with faculty members and university resources; address concerns and challenges both inside and outside that classroom that impact academic success; determine academic goals and develop meaningful educational plans.Â
Assistant Directors also coordinate and provide leadership for advisement programs, student and academic services, academic support programs and services, and co-curricular and student engagement programs.Â Assistant Directors work closely with faculty, staff, departments and offices within Marshall and throughout USC to ensure students are effectively served; respond to problems that arise with faculty, staff, and students; and manage the priorities, timelines, processes, delivery, and budgets of programs and services.Â We are currently seeking an Assistant Director to lead the coordination of the Marshall Transfer Success Program, to assist with coordinating Marshall Continuing Student Scholarships, and to coordinate or lead other programs and services as assigned.
Duties for the position may include:
Provides leadership or guidance to other student services advisors who perform similar work. Sets priorities and timelines for and monitors delivery of student services and programs. Assists in resolving non-routine problems and providing policy or procedural interpretation for matters which are not clearly defined and/or performs highly specialized activities which require an advanced degree combined with directly related experience as a minimum requirement.
Provides holistic and developmental academic advisement for undergraduate students. Advises on matters of curriculum, course and degree requirements, transfer credit evaluation, and graduation counseling and clearance. Evaluates student problems, academic, administrative or personal, and refers student as needed. Monitors student progress and liaises with other offices on behalf of students to resolve problems.
Maintains academic unit student records and coordinates registration activities, degree progress, enrollment and degree verification, and transcripts with the USC Office of Academic Records and Registrar. Assists with petition applications. Support registration and assist with course enrollment management. Interfaces with faculty, administrators, students, regarding academic policies and academic progress.Â
Counsels or advises prospective students on internal transfer admissions and academic requirements. May provide initial evaluation of applications.Â
May counsel students on matters concerning scholarships, evaluate student situations, identify and recommend scholarship recipients based on eligibility requirements, and monitor scholarship awards.Â
May provide limited career development information for students.
Serves as an advisor to student groups and organizations.
Plans and coordinates student programs, services, and events which may include commencement, orientation and first-year programs, award ceremonies, speaker panels, academic support services or peer tutorials, faculty advisor programs, and student leadership and engagement. Collaborate with staff and faculty to exchange and update information or to enlist support for program services. Attends and oversees events and programs to ensure arrangements are handles as planned. Contracts with vendors for services.Â
Promotes student services and programs.Â Design and develop informational materials. Coordinate the preparation or updating of websites, bulletins, newsletters, handbooks, guides, fact sheets and brochures. May coordinate production of materials by outside vendors.
Maintains and compiles statistical data. Gather data from various sources and prepare reports on program activities for internal and external use.
Gathers financial data and assists in budget development.Â Monitors expenses and authorizes expenditures for adherence to budget guidelines and analyze for cost effectiveness.
Maintains currency on policies, procedures, and regulations pertaining to registration, transfer credit evaluation, course and degree requirements, graduation requirements, petitions, student judicial affairs and community standards, campus activities, and other student services and programs.
Participates in committees at the department, school, college or university level which deal in student services issues. Provides administrative support for local committees and works on committee-assigned projects.
Maintain professional currency through participation in associations, committees, workshops, and other means of networking.
Performs other related duties as assigned or requested.Â The university reserves to the right to add or change duties at any time.Â
Advanced degree in student affairs, student development, counseling, higher education, or other related field.
5 years of experience with increasing responsibilities working with undergraduate students in higher education setting
Minimum of 3 years in academic advisement and/or student support services and programs at an accredited college/university
Familiarity with University student information and advising systems
Demonstrated ability to handle sensitive and confidential information within FERPA and University guidelines
Demonstrated communication skills (interpersonal, written, verbal, presentation) to work with a variety of diverse constituents including students, families, faculty, and staff
Demonstrated ability to manage multiple programs and responsibilities simultaneously
Demonstrated ability to work collaboratively to meet student needs and department priorities
Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education
Minimum Experience: 3 years
Minimum Field of Expertise: Directly related experience in student services and programming with ability to lead.
Required Documents and Additional Information
Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.
Job openings are posted for a minimum of five calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested.
USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions after six months of employment; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.
The University of Southern California is an Equal Opportunity Employer that Values Diversity.
Why join the USC Marshall School of Business?
The USC Marshall School of Business is ideally positioned to address the challenges of a rapidly changing business environment and is ranked as one of the countryâs top schools for accounting, finance, marketing, consulting, entrepreneurship and international business studies.
USC Marshall builds on the unique opportunities that stem from its Los Angeles location on the Pacific Rim, its interdisciplinary and impactful research, the momentum generated by the University of Southern California, and the unparalleled engagement of the Trojan Alumni Family. With ready access to industries defining the new business frontier, including bio-technology, life sciences, media, entertainment, communications and healthcare, this vast network offers USC Marshall graduates exceptionally strong support for success in the global marketplace. USC Marshall is interested in receiving applications from individuals who enhance the diversity of its workforce.
Job Profile SummaryMinimum Education: Bachelor's degree, Combined experience/education as substitute for minimum educationMinimum Experience: 3 yearsMinimum Field of Expertise: Directly related experience in student services and programming with ability to lead
Internal Number: REQ20094860
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.