This position has been changed from an internal UCSD posting to external as of 10/07/2020. All applicants are welcome to apply.
UCSD Layoff from Career Appointment: Apply by 10/05/20 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 10/07/20. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under the direction of the Manager of Cardiac Rehabilitation and Wellness, the Front Desk Coordinator is the first point of contact for patients. The Front Desk Coordinator performs and coordinates front office patient centered duties, to include, but not limited to, greeting patients, co-pay collection, appointment scheduling, authorizations and referrals. The Clinical Support Associate Serves as a resource for patients, physicians, staff, and ambulatory care service managers.
A minimum of three (3) years previous related experience in a large complex healthcare setting.
Demonstrated knowledge of third party payors including federal, state, and private health plans.
Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.
Strong problem solving ability using good judgment and applying these skills to assist customers and ensure customers expectations are met.
Proficient computer skills and be able to work between multiple systems during calls.
Excellent communication skills with the ability to communicate clearly both verbally and in writing.
Strong organizational skills with independent ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
Ability to maintain strict confidentiality with demonstrated experience applying good judgment and discretion.
EPIC, ORSOS, PCIS, and IDX experience preferred.
Cardiac Rehab Experience.
May be required to float to other sites to provide coverage as needed.
Must be willing to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.
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