UCSD Layoff from Career Appointment: Apply by 11/09/20 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 11/18/20. Eligible Special Selection clients should contact their Disability Counselor for assistance.
The Call Center Specialist is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Other related duties as assigned.
Minimum of Three (3) years Front Desk and/or Call Center experience.
Proficient computer skills and be able to work between multiple systems during calls.
Strong problem solving ability by using good judgment and applying these skills to assistcustomers and ensure customers' expectations are met.
Medical patient registration and insurance eligibility.
Bilingual; Spanish speaking.
Trained using EPIC.
Demonstrated experience updating Registration.
Proven knowledge of third-party payors including federal, state and private health plans.
Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.