Lead the customer service initiative within the Office of Student Accounts by providing exceptional customer service to UT Arlington's community. The person in this role will be expected to adapt to the individual needs of our customers as well as be able to explain complex details about the student account and a wide range of other business processes. The Student Account Advisor III must be able to work with confidence, consistent accuracy, and independence. This role requires someone who can not only lead by example, but also excel in a fast past environment without compromising the level on service provided to all customers.
Serves as the primary troubleshooter for problems/complex customer service needs, provide peer coaching and subject matter expert guidance, acts as liaison between front line and Customer Service Coordinator. Cashiering functions: Provide professional, comprehensive, efficient and courteous customer service, post payments, removal of student account holds, process payment plans and loans, cash checks and process/cash vouchers, analyze charges and payments, verify financial aid refunds daily, process documents for third party billing, balance cash drawer daily, Process change orders, Triage and process all incoming mail. Responsible for researching credit card charge back inquires. Oversee daily refund process and reports. Process all interim deposits and cash replenishment, departmental deposits and deposit drop-offs.
Bachelor's degree. Seven (7) years related experience required. Must have excellent customer service and cash management skills. Proven leadership skills. Experience assisting customers by phone and/or in person. Ability to multi-task and knowledge of collection is a plus. Computer skills: Microsoft Office suite, data entry and basic math skills.
Bachelor’s degree in business, finance or accounting and 10 years related experience. Higher Education experiences a plus. Banking or financial institution experience preferred
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.
Open Until Filled: No
Internal Number: 13058
About University of Texas at Arlington
With annual research expenditures in excess of $100M, the University of Texas at Arlington is a Carnegie Research-1 “highest research activity” institution committed to life-enhancing discovery, innovative instruction, and caring community engagement. A leading institution in the heart of the thriving North Texas region, UTA nurtures minds within an environment that values excellence, ingenuity, and diversity. With a total global enrollment of over 59,000 in AY 2018-19, UTA is one of the largest institutions in the University of Texas System. Guided by its Strategic Plan Bold Solutions | Global Impact, UTA fosters interdisciplinary research and teaching to enable the sustainable megacity of the future within four broad themes: health and the human condition, sustainable urban communities, global environmental impact, and data-driven discovery. UTA was cited by U.S. News & World Report as having the second lowest average student debt among U.S. universities in 2018. U.S. News & World Report also ranks UTA fourth in the nation for undergraduate diversity. The University is a Hispanic-Serving Institution and is ranked as the top four-year college in Texas for veterans on Military Times’ 2018 Best for Vets list.