General Summary/Purpose

Coordinate pre-registration by completing financial clearance for scheduled and non-scheduled patient appointments.  The financial clearance process includes but is not limited to insurance verification, obtaining referrals and authorizations (when applicable), communicating pertinent information to the patient and referring physician that may or may not have a financial impact on requested services in addition to documenting all appropriate systems as for outpatient services rendered.  Serve a liaison between the physician, insurance company and patient to ensure all services are financially cleared prior to the date of service to enable prompt access to appropriate clinical/surgical services.  Depending on actual work location, may be assigned to outpatient and/or inpatient caseload.

Effectively use budget resources within control.  Inform supervisor and/or team lead of supply needs.  Confide with team lead or supervisor prior to making decisions based on established policies, procedures, and protocols.  Read and understand requisitions, referral and insurance forms, patient related data and other forms.  Read and understand all screens related to insurance.  Read and understand departmental protocols.  Read and understand written product directions.  Use information in protocols to fulfill duties effectively and responsibly.  Complete simple reports.  Perform other duties as required.

Minimum Qualifications (Required)

High School Diploma or GED.

One (1) year of related medical office, hospital, medical call center or similar customer service environment.

• Certification on host systems as appropriate. 
• Certification to be obtained during 120-day introductory period. 
• Final applicant for this position may be required to complete skills assessments appropriate to position description.

Additional education beyond minimum experience qualifications may substitute for required experience to the extent permitted by the JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis.  For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. *

Preferred Qualifications

Technical training or AA

Special Knowledge, Skills, and Abilities

Able to operate basic office equipment, e.g. photo copier, fax machine, scanner, PC, telephone, etc.

Able to sit in a normal seated position for extended periods of time.

Able to reach by extending hand(s) or arm(s) in any direction.

Finger dexterity required, able to manipulate objects with fingers rather than entire hand(s) or arm(s), e.g., use of computer keyboard.

Able to communicate using the spoken and written word.

Able to see within normal parameters and to hear within normal range.

Able to move about.

Able to lift minimum weight, 10 lbs.

Classified Title: Financial Counselor 
Working Title: CO Financial Counselor  ​​​​​
Role/Level/Range: ATO 40/E/02/OC 
Starting Hourly Pay Rate Range: $13.36 - $18.41 /Commensurate with Experience
Employee group: Full Time 
Schedule: Monday - Friday, 8:30 am - 5:00 pm / 
Exempt Status: Non-Exempt  
Location: 24-MD:JH at Greenspring Station 
Department name: 10003407-SOM OB GYN Production Unit Billing 
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at [email protected]. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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