All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.
The Pioneer Square Clinic has an outstanding opportunity for a full-time, day shift, MEDICAL ASSISTANT.
Work in fast-paced low barrier clinic serving people who are homeless, unstably housed, marginalized and reluctant to use traditional community services. This is a multidiscipline clinic providing primary care. The Medical Assistant (MA) manages patient flow and supports primary care and nursing appointments by assisting with procedures and completing labs, orders, vitals, and necessary charting. The MA will be part of an interdisciplinary team including mental health, receptionist, financial counselors, SW, MH, pharmacy, RN's, psychiatry and community case managers working together to provide compassionate, comprehensive and quality care. Work will be provided both in the clinic and community settings as needed with a focus on outreach, engagement and maintaining people who have been disenfranchised from medical care and community services.
Ensure exam rooms are stocked, clean and ready for patients
Prepare medical record for clinic visit. Verify presence of medical records and diagnostic testing prior to scheduled appointments, requesting existing records and x-rays as necessary
Coordinate communication flow in the clinic including answering and directing telephone inquiries to the appropriate individual
Provide basic telephone screening per clinic protocols and recognize emergent/urgent problems and direct to the ARNP
Coordinate clerical patient care activities and/or specialized technical duties unique to the assigned clinic to ensure accurate and expedited patient check-in and discharge, including obtaining consents for care and referral information
Coordinate all check-in issues with Pioneer Square Clinic front desk staff
Take initiative to maintain patient flow for assigned ARNP.
Walk patients and lab specimens to Pioneer Square Clinic as needed
Complete billing documents as appropriate
Schedule appointments for patients
Prepare patient for examination by the provider
Observe and document the patient’s physical and emotional condition and vital signs in the medical record, recognize and report symptoms of common medical illnesses to physician or nurse
Assist during patient examinations and procedures performed by the ARNP
Perform procedures including ear irrigation, urethral catheterization, and sterile dressing changes
Will withdraw venous blood and capillary blood
Will give injectable medications that have been registered with the WA State Department of Health
De-escalate patients as needed (receive de-escalation training in orientation)
Unique duties include milieu management (interacting with patients and redirecting)
Greet patients and families.
Demonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the clinic setting
Promote and protect general safety for patients/families/friends and co workers through adherence to correct procedures, timely communication of messages and test results, and appropriate consultation
Act promptly and effectively during an emergency situation.
Communicate effectively with case managers from DESC and their Psychiatric staff
Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities
Participate in orientation of new staff and preceptorship of MA students
Other duties as assigned
REQUIREMENTS: Completion of a Medical Assistant course accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or Accrediting Bureau of Health Education Schools (ABHES) or other recognized regional or national accreditation board; OR equivalent education/experience.
Legal Requirement: Must be Washington State Medical Assistant-Certified or achieve this designation during the probationary period. Failure to achieve and/or maintain this designation will result in termination of employment.
UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.