Aon are currently recruiting a Client Service Advisor / Specialist to join our GBC Power team in London. The role is for a contributor (Aon career stage) with sound technical knowledge and ability. Working collaboratively with Senior Client Specialist and Team Leader and in line with GBC strategy the role is responsible for managing the day to day client service delivery.
Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.
Global Broking Centre - London
The Global Broking Centre in London is an integral part of Aon's global broking strategy. The GBC provides colleagues from across the Aon network with access to specialist brokers and client managers, dedicated client solutions and thought leadership, and significant global insurance capacity.
The GBC works with network colleagues to deliver market-leading solutions to Aon clients, creating a competitive advantage in our placement strategies worldwide.
About the Role
As a Client Specialist some of your key responsibilities will involve:
Core functional activity:
File maintenance - ECM
Send initial engagement to client/network
Present terms to client / network
Review / Create / Enhance Submission
Send Cover confirmation to client/network
Review draft / final MRC
Scan / index final agreed slip
Complete quote/firm order information in Brokasure including finalise MRC
Provide invoicing instructions
Secondary functional activity:
Providing benchmarking and placement advice to clients
Provide technical wording advice to client/network
Provide technical training / guidance to colleagues
Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
As a Client Specialist your skills and qualifications will ideally include:
Specialty knowledge – Power / Energy
Experience of managing client relationships
Excellent client service skills
Excellent understanding of London insurance market dynamics and core processes;
Excellent technical insurance knowledge;
Ability to use insurance industry IT systems to efficiently deliver client service;
Good analytical and problem-solving skills;
Excellent interpersonal skills;
High level of numeracy;
Effective communication and presentation skills;
Excellent understanding and application of compliance and FCA regulation;
Ability to work well as part of a team;
Demonstrate integrity and professionalism
Salary and Benefits
This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare, childcare vouchers and additional holiday. We also offer tremendous potential with a growing worldwide organisation.
Our Colleague Experience
Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.
We're happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we're happy to discuss options with you upon application