The Account Manager will manage 1-5 accounts with up to $30M in revenue and a team of coordinators in delivering all client commitments. The ideal candidate will have expertise/experience in both client relations and operations. ESSENTIAL DUTIES & RESPONSIBILITIES
Responsible for overall satisfaction of assigned client(s)
Monitors SLA performance and aligns with Service Operations to ensure client service levels are met/exceeded
Facilitates regular internal meetings with Support/Service Delivery team to discuss open issues, system updates, best practices, etc.
Identifies new CBRE | FacilitySource products that fit the client's needs and make recommendations for process and spend optimization
Directly manages a team of coordinators in delivering all client commitments; provides formal coaching & development of direct reports
Prioritizes open issues/tasks, working closely with cross-functional teams
Aligns with partners and internal colleagues
Develops and manages the Dark Green Client Account Plan, including ongoing delivery against the contractual obligations
Serves as primary point of contact for client(s); reviews key performance indicators with client (QBRs)
Account-level P&L management
Manages daily performance and ongoing delivery against contractual obligations
Informs the organization of potential risks and develops action plans to address Manage days sales outstanding (DSO)
Education & Experience:
Bachelor's degree required.
3 years of experience in facilities management or client management required.
People leadership experience preferred.
Knowledge of facilities management/trade services required
Professional verbal and written communication skills
Knowledge of customer service principles and practices
Ability to develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
Demonstrated ability to professionally present to Senior Executives
Ability to prioritize among competing tasks
Ability to communicate and influence key stakeholders at all levels of an organization
Proficiency with MS Office (Outlook, Excel, Word) and business applications
Internal Number: 20023224
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.