Academic Counselor, Student Support and Advising Center
Danvers Campus (travel to Lynn Campus as needed)
Primary work schedule: Monday through Friday 8:00 am-4:00 pm
Occasional evening and weekend hours.
MCCC Unit Position, Grade 5
This position provides equitable (e.g., developmental and appreciative, based on student and situation) advising to new, returning and transfer students to integrate their academic, personal, career and educational goals. This role is part of the Student Support and Advising Center services offered on each campus. The position requires in depth knowledge of College's academic program and policy information to advise students as needed. Works one-on-one, group advising sessions and virtual registration events for general, high-risk and opportunity populations. The incumbent is responsible for assigned hours in the Student Support and Advising Centers, other locations (on and off NSCC sites) and while working in a virtual environment.
DUTIES & RESPONSIBILITIES:
Provide equitable (e.g., developmental and appreciative, based on student and situation) advising to an assigned cohort of new and returning students; assist students in integrating their personal, career, and educational goals
Assist students with program selection. understanding the curriculum and helping students make academic decisions that lead to the most efficient and effective path to completion for each particular student.
Analyze and interpret student data and placement test results; advise students about degree requirements, appropriate academic course loads, and course selection.
Conduct outreach activities (e.g., online chat, text, phone calls, email, and meetings) to assigned cohort at prescribed milestones during each semester.
Conduct advising and retention activities using EAB Navigate.
Participate in Live Chat for the Student Support and Advising Center.
Provide regular enrollment and retention updates to Director of Student Support and Advising.
Provide advising and support to students seeking to transfer to another institution.
Refer students, as necessary, to other College offices and other support services such as Tutoring, Accessibility Services, and TRiO/SSS and follow up on participation with services
Utilize retention/enrollment reports to identify students who are nearing completion or who need additional support and advisement to ensure they stay on track. Provide intrusive advising interventions for students.
Participate in College programs for professional development and advisor training.
Commute to either campus for meetings, programs, and events as needed.
Present New Student Registration program to large groups of incoming students
Assist with group advising sessions for new and transfer students.
Maintain and track general student records in Banner Student Information System as well as specific departmental tracking tools and other systems being utilized by the College.
Participate in College events, including and not limited to: open houses, information sessions, registration events, and commencement.
Work with Student Support and Advising Center colleagues to maintain daily operation of the Student Support and Advising Center and keep advisor resources current.
Work as a liaison between assigned academic department and the Student Support and Advising Center to increase inter-departmental knowledge and strengthen student support. Attend monthly Division Meetings for assigned academic department.
Facilitate student success and academic support workshops for students.
Be innovative with technology, to include the needed skills and level of comfort needed to effectively advise and help students using ZOOM and GoogleMeet as needed.
Serve on college committees and teams.
Perform other duties as assigned.
SUPERVISION RECEIVED: Reports to the Director of Student Support and Advising
SALARY: Anticipated starting salary is $56,055.00- $59,000.00. Actual salary will be commensurate with education and experience in accordance with the MCCC/MTA collective bargaining agreement.
Full time benefited employees at North Shore Community College are eligible for a comprehensive benefits package offered through the Commonwealth of Massachusetts. Click HERE for a highlight of these benefits.
STARTING DATE: ASAP
Submit cover letter and resume no later than November 15, 2020. Applicants selected for an interview will need to provide unofficial transcripts or foreign degree evaluations and the name, address, email and telephone number of at least three current professional references to Human Resources before the interview takes place.
Master's degree in Education, Counseling, Psychology or closely related field; with three (3) years experience and/or training involving college admissions, academic advisement, career development, or program/project management; or an equivalent combination of education, training, and experience.
Excellent verbal and written communication skills.
Must have the ability to work some evening and Saturday hours.
Ability to work effectively within a fast-paced, rapidly growing, intense, and multifunctional office environment.
Strong interpersonal skills.
Strong presentation/instructional skills
Strong organizational and analytical skills.
Working knowledge of Student Informational Systems desired. Knowledge of Banner preferred
Working knowledge of an academic planning software product, EAB Navigate preferred.
Ability to commute to any NSCC campus for meetings, programs and events.
Successful experience interacting with culturally diverse populations.
Candidates will be required to pass a CORI/SORI and/or a National background check as a condition of employment.
Additional Salary Information: Anticipated starting salary is $56,055.00- $59,000.00. Actual salary will be commensurate with education and experience in accordance with the MCCC/MTA collective bargaining agreement.
North Shore Community College is a diverse, caring, inclusive community that inspires our students to become engaged citizens and to achieve their personal, academic, and career goals through accessible, affordable, rigorous educational opportunities that are aligned with our region's workforce needs and will prepare them for life in a changing world. NSCC is one of 15 Massachusetts community colleges, which serves the 26 cities and towns north of Boston. Since its founding in 1965, NSCC has grown from a single leased building to an urban campus in downtown Lynn and a suburban campus in Danvers, and from five to 80 academic programs of study. Nearly 50,000 students have graduated from NSCC. The college is accredited by the New England Commission of Higher Education (NECHE).