Thomas Edison State University provides distinctive undergraduate and graduate education for self-directed adults through flexible, high-quality, collegiate learning and assessment opportunities. One of New Jersey’s senior public institutions of higher education, the University offers associate, bachelor’s, master’s and doctoral degrees in more than 100 areas of study. At Thomas Edison State University we embrace a diverse and dynamic workforce that drives innovation, learner success and organizational growth. We welcome you to apply to be a part of our team.
Summary: Under the supervision of the Associate Director of Admissions & Enrollment Services, the Admissions & Enrollment Services/Prospect Management Counselor fulfills a professional role in support of the University’s onboarding and evolutionally relationship with its students. The Admissions & Enrollment Services/Prospect Management Counselor is responsible for assisting with administrative functions and activities involved in each phase of the student’s application and enrollment process with the University. General responsibilities include responding to telephone and e-mail inquiries regarding admission, application and enrollment policies and procedures, initial financial aid counseling, course registration and navigation, as well as conducting telephone follow-up.
Knowledge, Skills & Abilities: - Knowledge of the principles and techniques essential to perform assigned responsibilities. - Enhanced customer service knowledge. - Basic knowledge of admissions and recruitment procedures. - Ability to acquire extensive knowledge of college policies and procedures, especially those related to non-traditional adult higher education. - Ability to understand, analyze, interpret and apply established law, regulations, procedures, precedents and guidelines. - Ability to counsel students and others concerning college programs, activities and services. - Ability to establish cooperative working relationships and coordinate with other offices or organizations that impact assigned responsibilities. - Excellent verbal and written communication skills. - Ability to maintain essential records and files.
Examples of Work: - Respond to telephone inquiries. - Respond to all e-mail inquiries. - Provide excellent customer service to students over the phone and via email. - Participate in telephone outbound follow-up and marketing efforts. - Process student registration, as needed. - Handle basic technical support issues. - Assist in resolving student issues involving: admissions, registration, financial aid, testing and other student-facing offices. - Participate in on and off site information sessions and events as needed. - Assumes other responsibilities as assigned by the Associate Director of Admissions & Enrollment Services.
*Position will be hourly/temporary Monday – Friday, hours to be determined*
Thomas Edison State University is an Equal Opportunity/Affirmative Action Employer
About Thomas Edison State University
Thomas Edison State College was established by the State of New Jersey and chartered by the New Jersey Board of Higher Education in 1972. The College was founded for the purpose of providing diverse and alternative methods of achieving a collegiate education of the highest quality for mature adults.