Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wealth and Investment Management (WIM) is one of the United States' leading providers of financial and investment services. WIM provides a full range of personalized wealth management, investment, and retirement products and services to meet clients' unique needs and help them achieve financial goals. Our mission is to help clients pursue their financial goals with confidence. We accomplish this by building enduring client relationships through sound, thoughtful, and objective advice. Developing individualized plans for clients to help meet their financial objectives. Helping clients build, manage, preserve, and transition their financial resources and wealth.
It's an exciting time to be a part of Wells Fargo's Platform Services team. This newly created position will help shape and transform the support we provide to our Financial Advisors as they interact with their clients. As an Infrastructure Engineer, you will be responsible for creating and supporting new and existing tools that have direct impact on our client's ability to achieve their financial goals.
Production support activities:
Incident Management: Triage incidents, engage partner teams, provide status updates, facilitate business user communication.
Problem Management: Ticket management for daily tasks and efforts that are brought to support attention. Root cause analysis.
Change Management: Identify forward schedule of change to applications and environments. Review post change implementation success / failures and create actions plans to remediate if required.
Monitoring: Implementation of Alerts and Configuration - Customize alerting tools based on application specific thresholds. Enable business transaction monitoring.
BCP Support: Documentation and coordination efforts to secure application resiliency prior to BCP event. Test execution during scheduled BCP events
Capacity Management: Support capacity planning initiatives and provide application information to capacity planning teams.
Audit and Compliance support: Participate in audit activities and provide data to auditors on production environment variables.
Automation: Configure dashboards and develop scripts to automate day to day tasks from platform perspective
On-call: Provide support during deployments and carry pager to support after hours.
2+ years of RESTful or SOAP web services
3+ years of experience with Java Message Service (JMS) tools such as WebSphere MQ or Solace
5+ years of systems analysis experience
5+ years of systems programming experience
2+ years of experience in one or a combination of the following: Agile, Kanban, or Lean methodology
Advanced troubleshooting skills
Expert knowledge and understanding of technologies related to infrastructure engineering
Ability to identify, report, and solution problems in new and existing software in a team environment
Ability to identify and correct system capacity issues
Ability to help remediate tough technical support issues
In-depth technical solution knowledge, including installation, configuration, performance tuning, and problem solving
Other Desired Qualifications
2+ years of workload automation tool experience
2+ years of experience with Application Performance, Monitoring and creating dashboards using Splunk
Experience supporting technology at an enterprise-level
Ability to interact effectively at varying levels of the business and technical organizations including management
Strong team or technical leadership experience
Excellent verbal, written and interpersonal communication skills
Ability to work on call as assigned
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5554071
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo