A well established financial service are looking to hire a End User Technical Specialist
We are seeking a London based End User Technology Support Specialist to join our EMEA End User Technology Team.
The successful candidate will be responsible for the delivery and support of end user and workspace technology to the staff across EMEA offices. The candidate will be expected to build strong relationships with the business staff and management, acting as a trusted advisor for technology solutions as well as providing ongoing training to increase awareness and adoption of technology. This is a client facing role which will have daily interaction with the business and technology staff, including executive management.
Act as a trusted advisor for business and technology teams serving as a go to for all technology related matters. Engage technology product management to provide solutions for staff, product and service feedback ensuring ongoing enhancements to the technology.
Respond and proactively address employees' technology questions regarding computer systems, telecommunication devices, and software programs.
Provide individual and group technology training sessions to staff. Deliver best practices for new and existing hardware and software technology releases. Train new hires on technologies required for their role.
Utilize existing IT management systems (ServiceNow, eRequest, Change Control, etc.) to manage the delivery of services. If necessary, coordinate resolution with vendors and ensure follow-up.
Perform ordering, installation and maintenance of physical computers, thin clients, virtual machines and related hardware and software. Install and support desktop IP telephony and telecommunications equipment. Perform moves/adds/changes for all desktop and telephone hardware as needed.
Actively update and maintain inventory management, request, incident and purchasing systems. Ensure all systems are properly documented and updated with latest troubleshooting techniques.
Review daily metrics of problem and incident activities using IT management systems ServiceNow and eRequest.
Strong understanding of IT Service Management practices. Experience in using ITSM programs and the use of ServiceNow.
Excellent troubleshooting, technical/ creative problem-solving and analytical ability.
Strong presence and presentation skills
Knowledge of Windows Server. E.g. folder redirection, roaming profiles, distributed file system (DFS), permissions and shares.
Strong knowledge of Windows 7 and 10 operating systems
Strong knowledge of Apple, Android, and Blackberry mobile devices
Knowledge of Microsoft Active Directory and Active Roles interface
Knowledge of Cisco desktop phones and features
Knowledge of Virtual Desktop Infrastructure (VDI)
Knowledge of PC & server hardware (Dell, Lenovo, HP) and peripherals