Production Support Engineer

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers 'round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.

It is an exciting time to be a part of Wells Fargo's Platform Services team. This newly created position will help shape and transform the support we provide to our Financial Advisors as they interact with their clients. As an Infrastructure Engineer, you will be responsible for creating, supporting new, and existing tools that have direct impact on our client's ability to achieve their financial goals.

Production support activities:

• Incident Management: Triage incidents, engage partner teams, provide status updates and facilitate business user communication.
• Problem Management: Ticket management for daily tasks and efforts that are brought to support attention. Root cause analysis.
• Batch Management: Facilitate batch job creation, implementation, and change. Update batch schedules. Batch job documentation.
• Change Management: Identify forward schedule of change to applications and environments. Review post change implementation success / failures and create actions plans to remediate if required.
• Monitoring: Implementation of Alerts and Configuration - Customize alerting tools based on application specific thresholds. Enable business transaction monitoring.
• BCP Support: Documentation and coordination efforts to secure application resiliency prior to BCP event. Test execution during scheduled BCP events.
• Capacity Management: Support capacity-planning initiatives and provide application information to capacity planning teams.
• Audit and Compliance support: Participate in audit activities and provide data to auditors on production environment variables.

• 5+ years of systems analysis experience
• 5+ years of systems programming experience
• 2+ years of experience in one or a combination of the following: Agile, Kanban, or Lean methodology
• 3+ years of application production support experience

• Expert knowledge and understanding of technologies related to infrastructure engineering
• Ability to identify, report, and solution problems in new and existing software in a team environment
• Ability to identify and correct system capacity issues
• Ability to help remediate tough technical support issues
• In-depth technical solution knowledge, including installation, configuration, performance tuning, and problem solving
• 5+ years of C#.NET experience
• 3+ years of ASP.Net experience
• 2 + years of JavaScript Frameworks experience (jQuery, Ext JS, Kendo UI or Angular JS)

• Ability to work on call as assigned

The salary range displayed below is based on a Full-time 40 hour a week schedule.

MO-Saint Louis: Min: $84,000 Mid: $120,000
MN-Minneapolis: Min: $84,000 Mid: $120,000

MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO
MN-Minneapolis: 550 South 4th St - Minneapolis, MN

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.