Oversees and coordinates the service excellence consultation and coaching process for assigned site and/or service line. Provides project leadership for assigned service initiatives at the local and system level. Acts as a key resource for patient experience measurement. As a thought leader, contributes to the patient experience body of knowledge.
Our commitment to keeping patients safe, means there's no safer place for you to work. We safeguard our patients, by safeguarding our team members.
Inova is well stocked with the best and latest PPE.
Masks are provided to patients entering our buildings and offered free to visitors.
Covid-19 patients are isolated in dedicated areas.
Inova operates curbside Covid-19 testing sites that are far removed from the main facilities.
All team members are trained in the latest screening guidelines.
Internal Number: 58406BR
About Inova Health System
Inova is a global leader in personalized health, which leverages precision medicine to predict, prevent and treat disease, enabling individuals to live longer, healthier lives. At Inova, we serve more than two million people each year from throughout the Washington, DC, metro area and beyond. Inova's mission is to improve the health of the diverse community it serves through excellence in patient care, education and research. At Inova, more than 16,000 employees demonstrate their commitment every day to providing the community with expert, world-class, compassionate patient care.