The Financial Aid Counselor will act as a frontline, subject matter expert on a variety of financial aid questions to a broad constituency in the School of Social Work. This position is expected to be executed remotely while the School of Social Work continues to work remotely.
THIS IS A TEMPORARY FULL-TIME POSITION THROUGH DECEMBER 31, 2020.
Provide quality financial aid counseling to students, applicants, and recent alumni by phone and email.
Process applications for aid and documentation according to federal regulations and institutional policies.
Maintain student records to ensure accurate loan processing, proper Cost of Attendance calculations, and timely disbursement of aid.
Prepares regular and ad hoc reports.
Ensure processing of aid according to federal, state, and university aid regulations and policies.
Assist the Director and other staff members as needed on projects.
Bachelor's degree or equivalent experience, 2-3 years experience
Demonstrate a customer service focus with strong writing and oral skills. Ability to communicate complex information simply, both verbally and in writing, required.
Must be able to collaborate well with team members and perform work independently.
Must be timely, self-motivated, detail-oriented, and possess patience, tact, and an ability to function effectively with a diverse student body.
Ability to exercise good judgment, meet deadlines, and carry out multiple tasks required.
Must demonstrate a high level of discretion while handling confidential and sensitive information.
Computer literacy required including proficiency with Windows and Microsoft Office, especially with Microsoft Word and Excel.
Must be comfortable learning new programs and adapting quickly to change.
Knowledge of Title IV and other Federal Aid regulations.
Familiarity with PowerFAIDS.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 508590
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.