This is a part-time limited position with the possibility of extension/career conversion.
Special Selection Applicants: Apply by 09/16/2020. Eligible Special Selection clients should contact their Disability Counselor for assistance.
This position will remain open until a successful candidate has been identified.
The California Smokers' Helpline (CSH) is part of the UCSD Moore's Cancer Center and offers free evidence-based telephone counseling to help people quit using tobacco. CSH offers service in six languages--English, Spanish, Mandarin, Cantonese, Korean, and Vietnamese. In addition, CSH conducts research in tobacco control through grant funding (NCI, CDC, CMS, TRDRP and others). At any given time, research projects are being developed, implemented, written-up and published. CSH is also responsible for conducting the California Student Tobacco Survey (CSTS) and evaluating the Tobacco Use Prevention Education (TUPE) program.
The Tobacco Cessation Telephone Counselor will learn to provide tobacco cessation telephone counseling to clients calling the California Smokers' Helpline and Asian Smokers' Quitline. Answers incoming calls to the program, following established procedures and protocol to assess needs of callers, transition into counseling and provide the best possible service. Learns to assist clients in developing and implementing effective strategies to quit smoking or other tobacco use. Creates and sustains a supportive client-focused environment for the change of addictive behavior. Gathers and records detailed and accurate information on clients.
Maintains thorough and confidential records of all client interactions. Acquires a thorough grasp of all aspects of smoking cessation, including the psychology of addictive behavior, physiological aspects of withdrawal, and behavior modification techniques that facilitate the quitting process. Participates in various research studies, applying protocols and procedures appropriate to the subject populations. Assists in outreach efforts to generate calls to the Asian Smokers' Quitline. Provides assistance with counselor training. Fluent in one of the following languages: Mandarin, Cantonese, Korean, or Vietnamese.
Coursework or work experience in related area. Continuing education in related field.
Fluency in one of the following languages: Mandarin, Cantonese, Korean, or Vietnamese.
Knowledge or experience in program content and objectives. Knowledge of how to deliver educational programs in a variety of settings.
Proven skill in communicating in a helpful, informative, and supportive manner on the phone, and in providing appropriate interventions based on accurate assessment to a diverse group of study participants.
Strong organizational skills to develop a project plan, monitor plans against established deadlines, and review and analyze results.
Basic effective reading, verbal, written communications and presentation skills to interact with individuals from diverse backgrounds.
Proficient knowledge using business software systems in the completion of work assignments; i.e., Word, Excel, Access, PowerPoint.
Demonstrated skill in conducting detailed telephone interviews, and ability to simultaneously use online databases.
Ability to understand and follow research protocols, including determining subjects' eligibility to participate in studies, randomization procedures, and coding of data.
Ability to maintain positive interactions with others and work cooperatively.
Background in counseling, psychology, or health-related field.
Employment is subject to a criminal background check.
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.