We’re searching for a Customer Advisor (inbound lead analyst) to fulfill a role that is an important part of the marketing function and works closely with the Americas’ Sales team.
dmarcian may be the place for you if you are an organized, detail-oriented, curious, professionally minded person that tackles customer relationships with gusto, timeliness, expertise, and brevity. Our Advisors excel at listening (even over email), helping people get answers, and explaining dmarcian’s offerings. Our Advisors serve in a critical role for our continued growth and provide the first contact with customers
We strive to provide the best customer experience in our space, and in this role you will be communicating with both technical and nontechnical folks from small businesses to large enterprises across many verticals. Each communication is critical to providing a positive experience, whether through email, phone calls, or other digital mediums. The goals of communication are to grow awareness of DMARC, share how dmarcian can help, and coordinate the hand off of the relationship to dmarcian’s Sales team.
This role is the perfect launching pad for future growth within dmarcian and for your career, as we will provide paths for continued learning and new roles. We are a remote-first organization and open to the best fit. Some business development, lead generation, customer service, and/or sales experience is helpful in the Advisor role.
What you bring to dmarcian:
Excellent verbal, written, and interpersonal communication skills
Technically inclined with an ability to learn even more
Self-starting critical thinker with a strong work discipline
Research and detail oriented
Organized and process oriented
Inbound lead qualifying and management through Sales pipeline
Communication with prospective customers
Why join us?
About dmarcian & our work environment:
Remote first. Small, fast-growing, profitable, non-VC funded global company.
Growth opportunity toward Market Research, Sales and Procurement, Account Management, and Support.
This role’s timezones: Americas
See our About page for more information on our values, way of working, and to meet the team.
Please submit your resume and letter of interest as a pdf. Because dmarcian is committed to an inclusive hiring process, please identify yourself by the initial of your first name along with your full last name in your submitted resume and letter of interest.
dmarcian employs, trains, compensates, promotes, and supports regardless of race, religion, color, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, and other protected status as required by applicable law.
Must be able to work in the US
Must be able to pass a background check
dmarcian brings together thousands of senders, vendors, and operators in a common effort to build DMARC into the email ecosystem. Our customers range from banks, top internet properties, governments, marketing agencies, telecoms and commercial enterprises of all sizes. dmarcian users enjoy access to expert support, powerful tools, human friendly articles & videos, and a growing global network of DMARC deployment partners.
Our goal is to hire the best, brightest and most intrinsically motivated people, and in order to do that, we have to be borderless.
Being a remote-first organization means that we aren’t confined to one geographic location and that we can hire smart, talented people globally. We are able to offer jobs with high standards of benefits and a good quality of life to people who may be living in locations that have limited local opportunities.