Reporting to the Executive Director, the Chapter Relations Manager is responsible for ensuring RWA Chapters play an integral role in the growth and success of RWA and in delivering the organization’s mission.
We're looking for a creative team player to join a small staff for an organization of more than 100 chapters to oversee our chapter relations program. The ideal candidate will have chapter relations experience as outlined below, additional membership recruitment and retention experience highly desired.
Actively oversee the management of Chapter Relations including management, development, and growth of Chapters.
Ensure compliance with RWA Chapter Bylaws and Affiliation Agreement
Develop a strong working relationship with chapter leaders and ensure these stakeholders understand and are committed to RWA’s mission and goals.
Compile statistics on chapter health for management; Identify struggling chapters and work with chapter leadership on an action plan
Proactively identify chapter needs and advocate for chapters within RWA
Ensure Chapter adherence to National policies and obligations of Chapters as legal entities.
Oversee annual Chapter Affiliation Renewal
Provide onboarding and coaching to chapter leaders
Assist in the execution of quarterly Chapter training events
Produce Chapter Leadership newsletters
Facilitate Chapter Leadership Webinars
Monitor and respond to questions on the Chapter Leadership Forum
Maintain database per established standards; update chapter officers
Manage chapter content and resources on the RWA website
Work with marketing and communications staff to provide marketing tools to Chapters and to promote Chapter activities through official channels
Work closely with the Chapter Advisor to the Board of Directors
Participate in cross-functional teams as assigned
Serve as staff liaison to assigned committees and groups
Ability to travel to the RWA National conference and/or chapter events throughout the year.
Perform other duties as assigned by supervisor
Bachelor's degree or equivalent work experience required
Minimum of 3 years of volunteer and/or chapter management experience
Strong working knowledge and experience in database administration required; iMIS experience a plus.
Knowledge and skills should include data entry, query building, payment processing, and adherence to data standards. Experience with Microsoft Access or Excel does not qualify
Strong written and verbal communication skills required
Exceptional customer service skills required
Strong attention to detail
A positive, can-do attitude plus possesses the ability to work well with different types of personalities
Knowledge of the romance publishing industry a plus but not required
Telecommuting is allowed.
About Romance Writers of America
Romance Writers of America® (RWA) is a nonprofit trade association whose mission is to advance the professional and common business interests of career-focused romance writers through networking and advocacy and by increasing public awareness of the romance genre. RWA works to support the efforts of its members to earn a living, to make a full-time career out of writing romance—or a part-time one that generously supplements their main income.