Title: Coordinator and Resources Officer for Student Academic Progress and Conduct
Department: Office of the Provost
Employment Type: FT
Work Schedule: 8am - 5pm M-F 1 hour lunch
Summary: This position serves as a Resource Officer, manages the Maxient system for academic progress, conduct and student adverse actions, and coordinates committee meetings/hearings.
Essential Duties & Responsibilities: Duties and responsibilities include the following. Other duties may be assigned. Resource Officer Function as a Resource Officer. Serve as the process navigator for CC, APC, Appeals and provide accurate and consistent information about process, timelines, expectations, releases, options, advisors roles and other information as needed or pertinent. Answer questions from students and faculty as appropriate. Create and manage checklists for meetings with students for each type of committee and maintain a database of all meetings with students and related documentation in Maxient. Serve as a liaison with College-designated resource officers and support their work as appropriate. Decrease variability of student experiences in preparation for committee meetings.
MAXIENT Manage the Maxient system that supports student documentation related to academic progress, conduct and student adverse actions. Manage workflows and standardize tools, including templates. Create workflows in Maxient for committee members (CC, APCs, Appeals). Create and modify templates in Maxient for use by committees. Create and manage the sending of letters through Maxient. Schedule committee meetings/hearings and manage related communications. Create dropdown menus for easy and reliable reference to courses and maintain an updated course list in collaboration with the University Registrar. Create and maintain up to date tables in Maxient specifying academic terms for each program, and provide ongoing maintenance in the system, in collaboration with the University Registrar. Maintain an updated database in Maxient for committee members and chairs, terms of service and update system configurations as necessary to reflect member and chair changes. Advise about need for new system configurations to assist with risk management. Provide ongoing training for use of Maxient to faculty and staff as needed. Create custom reports as needed and monitor reporting data for quality assurance.
COORDINATOR Schedule committee meetings/hearings and assist with preparing committee documentation and correspondence, create scripts for committee meetings/hearings to ensure consistency and decrease risk and variability. Follow up on completion of sanctions and serve as the person who receives all submissions and compiles data on sanctions completion, monitors timelines for completion, communicates as appropriate with students and committees, and prepares documents for review by the committees (electronic packages) when all requirements are completed. Support the navigation of the process of placing students on probation, and monitor timelines and requirements for taking students off probation, upon validating that remediation requirements have been completed. Review committee documents for completeness, consistency and abiding by the processes and procedures. Serve as the Resource Officer for Appeals, and administratively support the Appeals Committee work. Assist with training (organize, coordinate, document) of committee members and track training of college representatives on the committees (CC, APC, Appeals) Maintain a database of committee membership, leadership, training and committee service. Minimize variability in the processes that students experience in the CC/APC processes. Coordinate annual review and update of process-related content for University Catalog, student handbooks, and other publications.
OTHER Serve as an administrative support person for the Assistant Provost. Other duties as assigned Participate in and successfully complete all University required training including, but not limited to discrimination/harassment and code of conduct. Performs other job related duties and special projects as assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience with student conduct and academic progress in higher education environment preferred.
Maxient experience preferred.
Essential Skills: Strong analytical skills and ability to apply critical thinking and judgment.
Ability to apply processes and procedures in a consistent manner.
Demonstrated ability to work collaboratively and effectively across disciplines with administrators, faculty and/or students.
Strong verbal and written communications and active listening skills, including but not limited to, able to convey and receive verbal and written information effectively and efficiently as appropriate for the needs of the audience.
Excellent PC Knowledge and skills; (please add any specific PC expertise such as PowerPoint, Excel, programming skills, etc., as necessary).
Understand possible legal implications for students, employees, programs and the institution.
Strong technical writing skills and attention to language and format.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions and/or conclusions to problems.
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Commitment to diversity and inclusivity.
Participate in and successfully complete all University required training including, but not limited to discrimination/harassment and code of conduct. Demonstrated commitment to the principles of diversity and inclusivity.
Required Documents/Other Requirements: Resume, Cover Letter, Contact Information for Three References
Internal Number: 492347
About Des Moines University
Founded in 1898 in Iowa’s capital city, Des Moines University is a postgraduate medical university comprised of three colleges – College of Osteopathic Medicine, College of Podiatric Medicine and Surgery and College of Health Sciences – that offer eight graduate degree programs. Des Moines University combines the top advantages in medical education available today: an expert faculty, a rigorous and relevant curriculum, state-of-the-art facilities, a dynamic and diverse research environment, and a supportive, inclusive community of students and faculty active in learning and service. By consistently producing outstanding graduates who excel in their careers, DMU maintains one of the strongest reputations in the sphere of American medical education.