As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years.
At the University of Washington School of Social Work, we commit ourselves to promoting social and economic justice for poor and oppressed populations and enhancing the quality of life for all. Recently ranked No. 1 in the world among social work schools for its influential scholarship and broad impact, we strive to maximize human welfare through education, research, and public service. We embrace our position of leadership in the field of social work and join in partnership with others in society committed to solving human problems in the twenty-first century.
UW faculty and staff are also provided outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for four consecutive years.
The UW and the School of Social Work promote diversity and inclusivity among our staff, faculty and students; we seek applicants for this position who are committed to these principles and whose experiences have prepared them to fulfill our commitment to inclusion and have given them the confidence to fully engage with audiences from a wide spectrum of backgrounds.
The UW School of Social Work has an outstanding opportunity for a Counseling Services Coordinator.
The Counseling Services Coordinator will provide academic advising to students in the School of Social Work and provide oversight for administrative services for the Student Services office. This includes coordinating services and information with other UW offices, including the Office of Minority Affairs/Diversity, the Graduate School, the Office of Disability Resources for Students, the Registrar, and the University Advising Center. The Counseling Services Coordinator will assist with planning and carrying out School of Social Work programs, including new student orientations/welcome events, workshops and the Social Work graduation ceremony.
Primary Duties and Responsibilities:
Academic Advising Serve as an advisor/counselor on issues concerning progress and completion through the program components and University policies, to include: • Advise students on program and Graduate School policies and procedures. • Respond to student inquiries by email, phone, in-person, and Zoom. Provide drop-in advising, as necessary. • Create and maintain content on both the student services website and the Canvas site to provide timely and accurate information to students. • Oversee the MSW student blog to ensure that students are able to receive relevant resources, events and information regarding academics, scholarships, extra-curricular events, and volunteer opportunities. • Advise students about complex program requirements based on when they entered, what program they are in, and requirements they have completed. Advise students about classes and registration. • Counsel students on personal issues and how it relates to their academic progress and plan of study; make referrals to appropriate campus resources when necessary. • Inform students on career development, study abroad exploration, and professional conference opportunities. • Assist students with financial and funding resources as well as grant opportunities within the University and through external agencies. • Utilize STAR Database, COMET, UW Student Database, EARs, and MyGrad Program on a routine basis to counsel students regarding the registration process, the degree audit system, student records, and verifying student information. • Prepare and distribute quarterly registration information to MSW students. • Construct and manage the waitlist survey and notify students when space becomes available. • Provide support and direction to up to 15 student groups within the School of Social Work
Program Development, Management and Scheduling • Develop social, professional, and educational programming and partner with UW and community resources to meet the needs of enrolled students, including but not limited to mental health resources, financial literacy, professional development and others. • Manage program procedures/documentation. • Coordinate Student Orientation Planning Committee to assist students in their transition into the School of Social Work • Provide oversight of Student Assistants at the Student Services front desk and serves as primary back-up for complex situations or questions. • Manage content development and updates on the student services canvas page. Work closely with the Office of Field Education in the development of their content. • Work as part of the student services team to manage catering, venue support, publications, and other needs for MSW and BASW events and programs including but not limited to graduations, new student orientations, and concentration orientations. • Coordinate and prepare annual statistics report for Council on Social Work Education (CSWE) with Admissions, Student Services, Practicum Office, and Dean's Office. Create other statistics reports as needed.
Academic Operations and Time Schedule • Assists and serves as back-up time schedule coordinator. • Works with Program Support Supervisor to manage a complex event schedule. • Support for many student services events (workshops, meetings) • Additional duties as assigned by the Director of Student Services.
Lead Responsibilities: • Manage statistics prerequisite documentation and evaluation for all incoming MSW students. • Manage student services email inbox • Transition programming for newly admitted students from point of offer to enrollment. • Day-to-day lead of Student Assistants at the front desk
Competitive candidates will be highly organized and possess excellent attention to detail. Inherent to success in this position are strong project management and customer service skills. Additional required skills, knowledge, abilities, and experience include: • Bachelor’s degree in any field and two years of academic counseling, administration or related experience; • Excellent written, verbal and interpersonal communication skills to include excellent phone skills. Ability to create and edit written/online materials. • Excellent customer service skills and the ability to establish and promote a welcoming atmosphere. Ability to relate effectively with a diverse range of people, including diversity in sex, age, class, race, ethnicity, national origin, religious affiliation (or lack thereof), immigration status, disability status, or sexual or gender orientation. • Fluency in Microsoft Office Suite and computerized record-keeping systems. • Strong organizational skills to include efficiently managing multiple priorities in a fast-paced, team-based environment. • Ability to work with highly sensitive and confidential information. • Experience working in a team environment under general rather than close supervision. • Demonstrated excellent judgment in sensitive situations. • Demonstrated ability to work independently, take initiative. • Ability to be timely and professional in all interactions, and to work in a collaborative, team environment committed to social justice, diversity, and inclusiveness.
Equivalent education and/or experience may substitute for minimum requirements.
• Masters degree in Social Work, Education, Higher Education Administration or related field; • Experience in developing and administering programs for student recruitment, support and retention, such as academic tutoring, study skills, personal and career counseling, and other academic assistance. • Experience working in higher education. • Experience with UW Time Schedule construction and management Experience with event planning, especially large-scale events. • Knowledge of UW administrative systems such as SDB, EARS, DARS, MyGrad, and BI Portal. • Experience and comfort in using software programs such Canvas, Catalyst, Drupal, Blogger, Screen capturing software and/or similar applications.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.