The College of St. Scholastica is seeking an organized team member with excellent customer service and communication skills to support the College’s OneStop Student Services office by providing cross-functional services in the areas of registration, financial aid and student account services.
Create a welcoming, inclusive, culturally competent customer-service focused environment for all customers through email, written correspondence, in person or by telephone.
Counsel, investigate, problem-solve and resolve questions and issues from current and former students, faculty, staff, parents and third parties.
Evaluate and process appeals, waivers and petitions and other student fees.
Provide specialized back office support in one or more functions.
Continuously seek ways to further enhance OneStop processes.
Keep up to date on all laws, regulations and policies pertaining to OneStop services.
Engage in outreach efforts to present the OneStop services to other departments, campuses, students and guests.
Emulate the College’s mission and values in all interactions with others.
Education and Experience: Bachelor’s degree; AND one (1) year of customer service or academic operations support experience; OR an equivalent combination of education, training and experience.
Strong communication skills; including active listening, demonstrated professional written communication skills, and public speaking skills.
Skill in using computer applications which include: student information systems, customer relationship management systems, word processing, database, spreadsheet, presentation software, and Web applications.
Ability to accurately perform and document a variety of accounting and financial calculations.
Ability to work in a busy, fast paced office environment, with an emphasis on excellent customer service.
Ability to effectively work with individuals from diverse communities and cultures; possess cross-cultural communication skills and multi-cultural competency.
Ability to work flexible hours and a variable shift, including some evenings and weekends as required.
Experience with College enrollment management; including admissions, registration, financial aid and student account services.
Experience with Ellucian (BANNER) or a similar student information system.
Experience with Salesforce or a similar customer relationship management tool.
Experience with document imaging software.
Experience with the Google suite of office products (Google Docs, Sheets, Drive, E-mail, Calendar, etc.).
Knowledge of and experience with the College of St. Scholastica institutional policies.
For more information and to apply, visit www.csshrjobs.com. The College of St. Scholastica is an affirmative action/equal opportunity employer committed to creating an educational and work environment that is rich in diversity, inclusive and supportive of all students, faculty and staff. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. To learn more about how St. Scholastica supports diversity and inclusion throughout the College, visit our Inclusive Excellence page.
About College of St. Scholastica
The College of St. Scholastica (CSS) is a thriving independent private college with its main campus overlooking Lake Superior in Duluth, extended campuses throughout Minnesota and vibrant online programs that attract learners from around the world. Since 1912, The College of St. Scholastica has been preparing students for responsible living and meaningful work by emphasizing the Catholic Benedictine values upon which it was founded: Community, Hospitality, Respect, Stewardship and Love of Learning. At CSS, equity and inclusion are viewed as key ingredients to academic excellence and student success.
Duluth is a beautiful and vibrant city of 86,000 set on the shore of Lake Superior, the largest freshwater lake by surface area in the world. For outdoor enthusiasts, Duluth offers four seasons of first-rate opportunities: beaches, bike paths, jogging trails, ski resorts, cross-country skiing trails, boating and fishing sites, and rinks for skating, curling, and hockey. The Boundary Waters Canoe Area Wilderness is an easy drive. Outside magazine has recently named Duluth as the number one “Outside City” in the US. The magazine also named Duluth as a runner-up fo...r the “best adventure hub” in a worldwide survey of destinations for outdoor activities. The College was also pleased to learn that the nonprofit American Institute for Economics ranked Duluth as one of America’s best small metropolitan areas for college students. Similarly, the travel site DreamPlanGo named Duluth in the Top Ten of America’s Most Scenic College Towns. Duluth’s public schools are Minnesota’s most highly ranked, the cost of living is considered reasonable, and the city has more acres of municipal public parks than any other city in the country. The arts scene is booming with galleries, music venues, and a lively theater and dance community.