U20: $50,655.44 - $78,529.04 Enrolled Student Solutions Center
Thomas Edison State University provides distinctive undergraduate and graduate education for self-directed adults through flexible, high-quality, collegiate learning and assessment opportunities. One of New Jersey’s senior public institutions of higher education, the University offers associate, bachelor’s, master’s and doctoral degrees in more than 100 areas of study. At Thomas Edison State University we embrace a diverse and dynamic workforce that drives innovation, learner success and organizational growth. We welcome you to apply to be a part of our team.
Thomas Edison State University is seeking to fill a Student Solutions Counselor Technical Representative position within the Division of Academic Affairs. The appointed team member would serve as a specialist within the Enrolled Student Solutions Center as well as administrative staff within the Office of Academic Advising. Those with knowledge of the use, potential and technical resolve of Microsoft Dynamics applications, Ellucian Colleague, Ellucian Informer, IT FrontDesk, Onbase Enterprise, Moodle Learning Platform, Cisco Unified Intelligence Center, and Microsoft Office Suite are encouraged to apply. Student support experience is recommended. Additional understanding of Windows System and network-related error codes is also suitable for this position.
Education: Graduation from an accredited college with a Bachelor's degree or equivalence as determined by the appointing authority. Experience: One year professional experience in an institution of higher education; administrator in education, higher education or other related field; or equivalence as determined by the appointing authority.
Applicants who do not possess the required education may substitute indicated experience on a year-for-year basis (30 credit hours are considered on year of college). A master's degree may be substituted for the one year of experience.
Examples of Work:
•Serve as a member of the ESSC team •Answer student and staff inquiries •Conduct proactive outreach •Serve as a point of contact for current students related to administrative and support issues •Assume caseload managed activities •Support the retention effort •Answer and triage phone calls and emails •Utilize the University CRM •Correct errors impacting Microsoft Dynamics and effected queues •Identify errors resulting in lapse of Moodle Services and preparing verbiage for incoming call scripts •Work with the student population in order to reset passwords and assist in the access of both the Student Services and Moodle education portals •Respond to student technical support requests originating via telephone, e-mail or Helpdesk •Provide on-site support for the Office of Academic Advising and Enrolled Student Solutions Center (system maintenance, installations, technical solutions etc.) •Work closely with MIS in order to arrange technical services. Act as liaison between the Office of Academic Advising/Enrolled Student Solutions Center and M.I.S •Leverage technological opportunities when available •Create and oversee documents on network-drive/prepare routine reports •Partner with staff members in order to troubleshoot issues •Assemble graphs, charts, databases, presentations, flyers, handouts and other distributable materials upon request •Other duties and special projects as assigned
Thomas Edison State University is an Equal Opportunity/Affirmative Action Employer
About Thomas Edison State University
Thomas Edison State College was established by the State of New Jersey and chartered by the New Jersey Board of Higher Education in 1972. The College was founded for the purpose of providing diverse and alternative methods of achieving a collegiate education of the highest quality for mature adults.