The Office of Financial Aid is seeking a Full-time Financial Aid Counselor, with a focus on day-to-day student counseling, assisting the loan processing team, and on managing student employment. This position will report to the Assistant Director of Financial Aid.
Respond to all who interact with the Office of Financial Aid in a courteous, respectful, and gracious manner, per customer service guidelines provided to all Financial Aid staff.
Responsible for processing all aspects of the Federal Work Study Program at Teachers College-on and off-campus sites, including approving biweekly timesheets, posting FWS job descriptions, verifying student eligibility, monitoring student allocations, and college wide departmental budgets.
Initiate monthly reconciliation of FWS funds and generating internal and external reports as required.
Manage communication to students and academic departments regarding Federal Work Study and Graduate Assistantship deadlines, as well as resolve issues.
Approve and process all Graduate Assistant Personal Action Forms (PAF), in a timely manner.
Award and process Federal TEACH grant program.
Assist the loan processing team with loan reconciliation and default management.
Coordinate exit counseling sessions and financial literacy sessions.
Serve as the financial aid liaison to an academic department(s).
Counsel prospective and current students/parents on aid decisions, financial aid policies and procedures, and financing options.
Assist with daily correspondence to students via (telephone & email).
Remain up to date and in compliance of federal and state regulations.
Perform other duties and responsibilities as assigned.
Bachelor's degree or combination of education and experience.
Financial aid experience is desired (other related experience in higher education may be considered).
Excellent organizational skills.
Excellent communication, interpersonal, and counseling skills.
Ability to work in a team-based environment.
Experience with computers and automated databases.
Willingness to work some evenings and occasional weekend hours.
Computer skills (Microsoft Office: Word, Excel, and Outlook) required with knowledge of Banner preferred.
Qualified candidates should be able to demonstrate a strong interest in working in a service orientated environment, as well as the ability to creatively and analytically to improve services and information provided to our students
Financial aid experience is desired (other related experience in higher education may be considered)
Preferred someone who is knowledgeable in Banner
Internal Number: 506282
About Teachers College, Columbia University
Teachers College, Columbia University, is the oldest and largest graduate school of education in the United States, and also perennially ranked among the nation's best. Its name notwithstanding, the College is committed to a vision of education writ large, encompassing our four core areas of expertise: health, education, leadership and psychology.