The primary purpose of the Financial Aid Advisor is to ensure efficient and precise processing and awarding of Federal financial aid while remaining in compliance with state, federal and institutional regulations and policies. This position performs the federal verification process as regulated by the US Department of Education. The Financial Aid Advisor assists in resolving cflags as necessary and reviews awards based on eligibility for grant and loan funding using various reports. This position provides appropriate and accurate information to all prospective and continuing students and/or parents regarding educational costs, availability of financial aid resources, program eligibility, application and verification process, and strategies for meeting college costs. This position assists in the preliminary review of certain verification documents. The Financial Aid Advisor also assists in outgoing communication with students via email and mail.
Duties include: Reviews all necessary documents for the verification process through Campus Logic software and sends corrections to the Department of Education when needed; communicates with students regarding additional documentation needed to complete verification and/or resolves discrepancies on the FAFSA; oversees the processing of online, paper, fax and email documents, including performing quality control tasks; makes decisions about what is acceptable and corresponds with students when the documentation is not acceptable; counsels students/parents regarding their financial aid status; provides on /off campus presentations to high school, civic clubs, etc. concerning financial aid opportunities and processes; assists the Assistant Director with managing Campus Logic and Next Gen Softwares- Scholarship Manager (used for scholarships) and Dynamic Forms (used for online forms); and assists as needed with other processing functions.
The ideal candidate will possess the following:
Ability to work in a highly stressful environment and possess a high energy level
Superior organizational and problem resolution skills
Self-starter and ability to prioritize tasks to meet deadlines
Must have excellent oral and written communication skills and be able to work in a computerized environment
Must have the ability to communicate effectively with students, staff, and faculty as needed in a group setting or individual basis
Basic computer software skills including MS Office required
Review of applications will begin on June 11, 2020 and continue until the position is filled. Applications received by this date will receive priority consideration.
Internal Number: 199546
The University of Tennessee at Chattanooga is an engaged, metropolitan university committed to excellence in teaching, research, and service, and dedicated to meeting the diverse needs of the region through strategic partnerships and community involvement.